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DND for CME

Posted on 2008-06-11
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1,977 Views
Last Modified: 2012-06-22
Is there a way to remove DND from a phone in CME through either the command line (preferred) or the web interface? We have 134 sites that have CME and DND was included when the systems were originally rolled out. Our users are accidentally placing phones/lines into a DND state and it would be beneficial to be able to remove DND remotely. We are in the process of changing the ephone templates for all of the sites, but that won't happen for a while.
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Question by:cstancill
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Expert Comment

by:supdawgtt94
ID: 21762575
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Author Comment

by:cstancill
ID: 21764010
I believe that the answer here is 'no', but I will award the points based on effort. What I was looking for was a way to take a phone off of DND in much the same wasy that you can remove CFA from a line.
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supdawgtt94 earned 125 total points
ID: 21764326
Sorry, I thought that link had documentation to disable the DND, but I was wrong.  I don't know of any IOS command that will toggle the DND setting on a given phone.

One possible solution to your problem (it's not as quick as typing in a command, but at least no need to go phone to phone), is to buy a softphone client and configure it to the extension you're trying to reset and just turn off the DND from that client.  Reconfiguring the client is relatively fast.

Sorry I wasn't able to give you the answer you were looking for.
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Author Closing Comment

by:cstancill
ID: 31466256
That is what I've been doing, just hoping that someone had a quicker way to go. Thanks for the effort!!
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