Exchange Server 2003 SP2 Upgrade

Exchange Server 2003 public folder store reached 16gb limit.  I have been putting off the sp2 upgrade for some time and now find I have to do this now.  First I would like to know if anyone knows of any problems doing the upgrade or is iit generally a smooth process.  Also do you know approx how long it takes as I assume everyone would have to be out of Outlook while I am doing this and that causes many problems.
Also - since the public store is full it keeps dismounting and I am unable to gain access (even when I remount it which stays for a short time).   What I wanted to do to buy us a couple of days was to get into the public folders and clean out some of the messages to give us some wiggle room.  
Thanks for any and all suggestions / information
sganciAsked:
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LegendZMConnect With a Mentor Principal Security ArchitectCommented:
Hi,

The SP2 upgrade is fairly smooth. The duration of the upgrade is dependant on how complex your site/orginization is setup, and hardware. Everyone would need to be out of outlook.
http://technet.microsoft.com/en-us/library/cc164305.aspx - KB article
http://technet.microsoft.com/en-us/exchange/bb288543.aspx - FAQ
http://download.microsoft.com/download/f/b/5/fb5c54af-fe5c-48e9-be97-f9e8207325ab/Ex_2003_SP2_RelNotes.htm - release notes
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