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OL2k3: Unable to open your default e-mail folders. The information store could not be opened.

Posted on 2008-06-11
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Last Modified: 2008-08-10
I work for a small business.  

My computer runs Windows Vista Business SP1.  

I have Office Outlook 2003 SP3 on my computer.  

My email server is Exchange 2003.  

Exchange 2003 runs on Windows Server 2003 SR2 (not SBS).  This server is a domain controller for our network.  

When I open Outlook, I get this error: "Unable to open your default e-mail folders.  The information store could not be opened. " 

None of my co-workers get this error, Outlook works fine for them.  

Outlook used to work fine for me.

Here is what happened:  One day, I wanted to open several old PST files from before we migrated to Exchange (we were POP3 before).  I wanted to create a separate mail profile for each PST so I could switch between them without cluttering up my own Mailbox.  When I was done with these PST files, I started to delete their mail profiles one by one.  While I was doing this, I accidentally deleted my own mail profile.  Not a problem, I thought.  I recreated my mail profile no problem, but now I get the above error whenever I try to open Outlook.  

I can access OWA.  

I can set up my email account in Outlook on other computers.  

I have tried deleting and recreating my mail profile (Control Panel > Mail) on my computer.  

I have tried repairing Office 2003.

I have tried reinstalling Office 2003.

I have tried uninstalling and reinstalling Office 2003.

Please tell me how to fix my problem.
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Question by:DrewML
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10 Comments
 

Author Comment

by:DrewML
ID: 21763185
I forgot to mention:  Yes, my computer is and was a member of our domain.  
0
 

Author Comment

by:DrewML
ID: 21763215
Also forgot to mention:  Outlook closes immediately after I click OK to the above error.  
0
 
LVL 3

Expert Comment

by:Karl12347
ID: 21763232
You mentioned that you have recreated your mail profile but have you added all the exchange server details and name and clicked the check name box?

If your name is underlined once you click the check name box then it has found your mailbox on the server.

Hope this helps
Karl
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Author Comment

by:DrewML
ID: 21763256
Yes and yes.  My name and the server are both underlined.  
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LVL 7

Expert Comment

by:takenoco
ID: 21763296
open up control panel -> mail...
Click Profile
highlight your exchange profile
click properties -> data files
Make sure there is no other pst file ... and make sure your exchange mail box is set as default
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Author Comment

by:DrewML
ID: 21763339
The data files list is empty,

In email accounts, "Deliver new e-mail to the following location" is set to my Mailbox.  
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LVL 7

Expert Comment

by:takenoco
ID: 21763767
ok... can you try to logon to your computer using another username, setup outlook with your exchange server and see if can access your mail box?

If yes, then i am guessing something's wrong with the profile settings in the registry...

you can try to clean out the following registry and folders... remember to make backup of your registry

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Outlook\Profiles
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
C:\Documents and Settings\user name\Application Data\Microsoft\Outlook

OR remove and recreate your windows user profile on your computer

login as administrator, rename your profile folder under documents and settings, remove your profile from control panel -> users... login with your username and password...

REMEMBER TO BACKUP YOUR FILES (ie.  My Documents, desktop, favorite, etc)
0
 

Author Comment

by:DrewML
ID: 21765109
I can setup Outlook with my Exchange Mailbox on another computer.  Actually that's how I've been accessing my email since this happened a few weeks ago (Remote Desktop).  

I tried your registry suggestion when this first happened (forgot about that)... didn't work.  

I haven't tried removing my account as a local user.  I was afraid you might suggest that (or worse, remove and recreate my account in AD)... I will give it a try and let you know.  

Thanks
0
 
LVL 7

Expert Comment

by:takenoco
ID: 22007530
Hi DrewML,
Did you find a way to fix the problem?  Let's share the knowledge~ =)
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Accepted Solution

by:
DrewML earned 0 total points
ID: 22068604
Thanks for your solutions takenoco but I'm going to have to chalk this one up as unresolved.  

I'll tell you one thing that works...  I removed it from my Office installation, downloaded the Office 2007 trial, installed Outlook 2007, and it works.  So I'm just going to buy OL2k7.  
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