Link to home
Start Free TrialLog in
Avatar of thesurg3on
thesurg3on

asked on

Emails Are Getting Rejected by Bounce Verification We Use IronPort

I have an issue sending email to one domain. We get the message(s) depending on if we disable Bounce Verification on our IronPort or not.

Before Disabling Bounce Verification on Our End
Your message did not reach some or all of the intended recipients.

      Subject:            test2
      Sent:                 11/06/2008 17:01

The following recipient(s) could not be reached:

      user@recipient.com on 11/06/2008 17:01
            The e-mail system was unable to deliver the message, but did not report a specific reason.  Check the address and try again.  If it still fails, contact your system administrator.
            < mail-ip-in.mydomain.co.uk #5.0.0 smtp; 5.1.0 - Unknown address error 550-'Verification failed for <user@mydomain.co.uk>\nPrevious (cached) callout verification failure\nSender verify failed' (delivery attempts: 0)>


When I disable Bounce Verification, we get:

Your message did not reach some or all of the intended recipients.

      Subject:            test2
      Sent:                 11/06/2008 17:01

The following recipient(s) could not be reached:

      user@recipient.com on 11/06/2008 17:01
            The e-mail system was unable to deliver the message, but did not report a specific reason.  Check the address and try again.  If it still fails, contact your system administrator.
            < mail-ip-in.mydomain.co.uk #5.0.0 smtp; 5.1.0 - Unknown address error 550-'Verification failed for <user@mydomain.co.uk>\nPrevious (cached) callout verification failure\nSender verify failed' (delivery attempts: 0)>




Any ideas?
ASKER CERTIFIED SOLUTION
Avatar of peakpeak
peakpeak
Flag of Sweden image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of thesurg3on
thesurg3on

ASKER

telnet tested. it was bounce verification issue.
It looks as it is a bounce verification issue together with sender base verification. If bounce verfication is in effect, all e-mail that is sent through the ironport towards the outside is tagged in the FROM envelope.
That is, the envelope address changes from "test@my.domain" to something like "prvs=test=26654df9b@my.domain". Now if the remote site uses some type of SMTP verification that is offered by "my.domain", it will ask "my.domain" for the existence of user "prvs=test=26654df9b" instead of user "test". Hence, delivery will fail.