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Recover Deleted Items

Posted on 2008-06-11
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Last Modified: 2011-10-19
I have a user here and the "Recover Deleted Items" is not an option under tools. I verified the registry key exists but it just doesn't show up in the Tools menu. Is there something else that needs to be enabled? Using outlook 2003 and Exchange 2003
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Question by:brian226
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LVL 11

Expert Comment

by:CynepMeH
ID: 21763966
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LVL 11

Expert Comment

by:CynepMeH
ID: 21763978
Sorry, disregard my post above, it's several versions behind. This one should help:

http://www.computerperformance.co.uk/exchange2003/exchange2003_recovery_deleted_item.htm

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LVL 3

Expert Comment

by:tsorensen55
ID: 21764008
Do other users have the ability to recover deleted items?

In exchange system manager if you expand adminisdtrative groups and then system policies and then look at the properties of the default policy or any other policies in there, then go to the limits tab and verify there is a configured setting for keeping deleted items.

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Author Comment

by:brian226
ID: 21764120
Our settings are on to keep deleted items for 30 days. It's only one user that there is no option on the toolbar.
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LVL 11

Expert Comment

by:CynepMeH
ID: 21764687
Find out if he used Shift + Delete. If so, that would not be an option, I'm afraid.
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Author Comment

by:brian226
ID: 21764804
The user did not use shift + delete. It does not give me the option on any of the folders I select. Wouldn't it atleast show up under the tools menu?
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LVL 25

Expert Comment

by:kieran_b
ID: 21765033
>> Wouldn't it atleast show up under the tools menu?

Yes it would, and Shift+Delete should still be recoverable.


deleted.PNG
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Author Comment

by:brian226
ID: 21765122
It actually wasn't  even listed on there let alone greyed out. I figured out why, it was unchecked under the advanced options in add in manager. Not sure how it happened but atleast it shows up. I will award both of you points. Thank you for your help
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LVL 25

Expert Comment

by:kieran_b
ID: 21765131
Good catch - I had never seen that option used before.
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Author Comment

by:brian226
ID: 21765141
Yeah me neither, it was driving me crazy!
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