Solved

Xerox Workcentre Pro locks the file after scanning to the network

Posted on 2008-06-11
3
1,788 Views
Last Modified: 2013-11-09
I have two Xerox Workcentre copiers. They are both setup on the network and scan to the same location.  We are having an intermittent problem with the machine locking up after scanning a document.  The first item might scan fine (in fact, you can scan several and they all work fine) but then you hit one that locks up while it says transferring.  When we check the scan folder it shows a lock file for that document and will never complete.  We are forced to reboot the machine.  When it comes back up the file may or may not complete.  Sometimes it shows up as a complete file, and other times it shows as a 0kb file along with a lock folder.  We have not found a rhyme or reason as to why some fail and others do not, nor as to why some files will complete after reboot and others will not.  This problem happens on both machines and doesn't seem to be any different on either one.  Please advise.
0
Comment
Question by:jmzguy
  • 2
3 Comments
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 21911267
Could be that they are both trying to write to the same file. at the same time.
Try changing the default filename on one of the machines.( it is usually the time and date)
0
 

Author Comment

by:jmzguy
ID: 21969811
I checked the settings on both copiers and changed the defualt name setting on one of the machines to generate a completely different default name when saving to the network.
0
 

Accepted Solution

by:
jmzguy earned 0 total points
ID: 21969821
Our copiers scanned the documents to a remote server. I called my 2nd level server support to troubleshoot any possible errors that may occur on the server when scanning. He did not see any errors but he restarted the ftp service. We have not had any issues since this service was restarted on the server.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
configuring snmp v2 or v3 on Cisco switches 2 48
KVM switch 7 32
Server Room Hardware 5 90
ethernet cat5e lenght 80m 9 57
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Do you have a computer or other electronic gear that is attached to a rat nest of cables, or alternatively have your cables all bundled nice at neat?  If so then read this post to sidstep common pitfalls. When I was a student at DeVry University,…
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
This Micro Tutorial demonstrates using Microsoft Excel pivot tables, how to reverse engineer competitors' marketing strategies through backlinks.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now