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Xerox Workcentre Pro locks the file after scanning to the network

Posted on 2008-06-11
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Last Modified: 2013-11-09
I have two Xerox Workcentre copiers. They are both setup on the network and scan to the same location.  We are having an intermittent problem with the machine locking up after scanning a document.  The first item might scan fine (in fact, you can scan several and they all work fine) but then you hit one that locks up while it says transferring.  When we check the scan folder it shows a lock file for that document and will never complete.  We are forced to reboot the machine.  When it comes back up the file may or may not complete.  Sometimes it shows up as a complete file, and other times it shows as a 0kb file along with a lock folder.  We have not found a rhyme or reason as to why some fail and others do not, nor as to why some files will complete after reboot and others will not.  This problem happens on both machines and doesn't seem to be any different on either one.  Please advise.
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Question by:jmzguy
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Expert Comment

by:wyliecoyoteuk
ID: 21911267
Could be that they are both trying to write to the same file. at the same time.
Try changing the default filename on one of the machines.( it is usually the time and date)
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Author Comment

by:jmzguy
ID: 21969811
I checked the settings on both copiers and changed the defualt name setting on one of the machines to generate a completely different default name when saving to the network.
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jmzguy earned 0 total points
ID: 21969821
Our copiers scanned the documents to a remote server. I called my 2nd level server support to troubleshoot any possible errors that may occur on the server when scanning. He did not see any errors but he restarted the ftp service. We have not had any issues since this service was restarted on the server.
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