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Google desktop problems in Outlook 2003

Posted on 2008-06-11
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Last Modified: 2008-09-11
We have a user that wants Google Desktop installed on his computer to search through all his emails and files.  However, when it is installed, Outlook 2003 acts crazy and every folder but "Inbox" displays as if it is offline.  When a folder is clicked, it tells us that outlook can't access either a folder function or an address function because the server is "offline."  Once we remove google desktop, this goes away.  He does use it to search e-mails, so removing the outlook addon for Google Desktop won't work.  Are there any other work-arounds for this?

Thank you
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Question by:OAC Technology
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Expert Comment

by:war1
ID: 21764626
Hello DataDudes,

What version of Google Desktop are you using?  Make sure you are not using any beta version but using the latest version
http://www.filehippo.com/download_google_desktop/

Hope this helps!
war1
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Author Comment

by:OAC Technology
ID: 21770965
It was the latest version you get when you click "install google desktop" from http://desktop.google.com/.  Are those beta versions?
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LVL 97

Expert Comment

by:war1
ID: 21771053
The latest version comes from the download.  Beta links would be marked BETA.

You could have a bad install.  If you have not done so, uninstall Google Desktop, and redownload the setup files with antivirus and antispyware programs turned off.
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LVL 2

Author Comment

by:OAC Technology
ID: 21771118
We've tried that as well.  We've even installed it on his other computer with Outlook 2003 installed and it does the same thing.  I think this is only a problem with Outlook 2003 and we may just upgrade him to 2007 if we can't find a fix.
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Expert Comment

by:war1
ID: 21771200
Check the addons in Outlook.  See if you have a corrupted Google Desktop addon. Disable the addon and test.
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Author Comment

by:OAC Technology
ID: 21848387
Does disabling this addon also disable e-mail searching with google desktop?
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Accepted Solution

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war1 earned 500 total points
ID: 21848562
You want to fix the problem "Outlook 2003 acts crazy" first.  Test if Outlook runs normal without the Google Desktop addon.

If Outlook works fine, then something in Google Desktop is interfering with Outlook.   Use MSN Desktop instead.  It will also allow you to search Outlook emails.
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