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Problem with Terminal Server Licencing

Posted on 2008-06-11
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Last Modified: 2013-11-21
I have a Windows 2003 server R2 sp2 that runs terminal services. Users started to get a message to say that thier TS server licence were going to expire in 5 days. I checked the licencing and 5 per device licences were installed. This was incorrect as we had purchased 5 per users licences. I reinstalled the correct licences and thought that the licences would expire and then the users would start to use the 5 per users licences. After the 5 days no users can log onto the TS server but administrators are fine. There was the error "The terminal server client FGTENSOR has been disconnected because its temporary license has expired. The license server FENN-DC01 was contacted to get Windows Server 2003 - Terminal Server Per Device" in the event logs at this time.  I checked the terminal server configeration and it was set to per device. I changed this to per user but when users try to log on they get the error "to log onto this remote console session you must have administrative permissions". I have attached a screen shot of the TS licencing and it shows only the temp licences being used. No errors are now showing up in the evnt logs.Please can someone help me sort this out? This is my first post and I am in a bit of a rush to get this issue resolve so I apologise if I have missed anything or incorrectly posted this question.

Thanks in advance

ts.jpg
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Question by:mighty_s
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Expert Comment

by:CaptN-Mac
ID: 21765086
This is because the users connecting in are using XP or Vista "HOME" based products. Microsoft does not give these systems client access licenses for terminal servers. You are supposed to user pro or business.

There is a way around this ...
Backup your Registry
1.      Click Start -> Run.
2.      Type regedit and click OK.
3.      In the left pane scroll all the way to the top.
4.      Right-click on the My Computer icon and click Export.
5.      Save this file on your desktop and name it Registry Backup.
6.      This could take up to a few minutes, just wait until the hourglass goes away.

Delete Terminal Server License
1.      In the left pane navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing
2.      Right-click on the MSLicensing folder and select delete.
3.      Click Yes when it prompts you to delete this key and all of its subkeys.
4.      Click File -> Exit.
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Expert Comment

by:CaptN-Mac
ID: 21765092
Oh, ... do that on the client computer, not the server

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Author Comment

by:mighty_s
ID: 21765129
Hi
Thanks for the response I have checked and this users are using using XP pro. I have also tested it using vista enterprise and business editions and unfortunatly I get the same error.

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Expert Comment

by:CaptN-Mac
ID: 21765163
Oh, i miss-read the the part about you having switching licensing schemes. That can cause some problems. I don't have the answer with me, let me see what i can dig up.
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Accepted Solution

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mighty_s earned 0 total points
ID: 21767279
Thanks for all you help but I think I have sorted the problem out. The TS configuration was still set to per device I changed this and it is working.
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