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Are there incompatibilities with microsoft word and adobe CS3?

Posted on 2008-06-11
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Last Modified: 2012-05-05
Hi all,
After installing cs3, word crashes upon open and insists on recovering my documents and opening in safe mode. We use a custom default template which replaces Normal.dot. If I remove cs3 and re-import the template, word open and closes fine. However, with cs3 installed, word will eventually fail upon open. That is, when I delete Normal.dot and re-import, word opens up fine (the first time I try to lanuch word after the import of Normal.dot). If I close word and open it again, it will fail.
The above scenario also happens with the auto generated Normal.dot so I think it has something to do with the adobe plugin.
Any insight would be appreciated. Cheers
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Question by:kevintrinh
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by:MaduKp
ID: 21766353
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by:kevintrinh
ID: 21766383
Cheers for that mate.
I actually had a look at that post before, but it did not resolve the problem.
I have since uninstalled CS3 and it is working fine. I am currently re-installing cs3 but without Acrobat professional 8 as i believe it is the adobe pdf creator plugin thats causing the problem.
I'll be sure to keep you guys posted :)
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dlc110161 earned 500 total points
ID: 21774532
More than likely it is the Adobe 8 PDF Maker add-in. You can choose to install Adobe 8, and not install PDFMaker to the Office applications. I personally like the PDFMaker portion associated with Outlook for archiving Emails. Adobe PDFMaker and Word have had a long standing issue. <smile> Do make sure that you are using the latest version of Acrobat 8 since there were some problems with using Acrobat 8 with Office 2007. If you have the Compatibility Pack for Word 2003, so you can work with 2007 documents, that might be some of the incompatibility with Word and Acrobat.

Hope that helps.

Dawn Crosier-Bleuel
Word MVP
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Author Comment

by:kevintrinh
ID: 21774576
Thanks for that dlc110161 :)
I actually do have the file format converter installed so I'll try uninstalling that and see if it resolves the problem.

Cheers
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Author Comment

by:kevintrinh
ID: 21774910
I actually uninstalled office 2003 pro and reinstalled and now all of a sudden it is working?
I think i'll rebuild the image from scratch and install Adobe CS3 before installing Office this time. Might have something to do with it?
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