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Greyed out suggest names in To, Cc, and Bcc fields.

Posted on 2008-06-11
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Last Modified: 2012-05-05
I have a few users out of about 1000 that have the options on the Advanced E-mail Options screen under the When sending a message section greyed out.  They can not choice to enable "Suggest names while completing To, Cc, and Bcc fields.  This used to be controled by a group policy but I can not get this restriction to let go.  I have uninstalled outlook and deleted its folder, created a new profile, deleted the .ost file, and toggled the exchange cache mode.  Is there a reg key that needs to be deleted from our days of the group policy?  Like I said,,, this is only happening to a few people out of 1000 that I am aware of.
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Question by:scebuck
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Expert Comment

by:PeteJThomas
ID: 21767767
Have you tried checking the local policy on one of the problem PCs for the setting that GP used to control?

You could try deleting the User and Machine folders in the c:\windows\system32\GroupPolicy folder (the GroupPolicy folder is hidden by the way). This will essentially reset all local policy settings to default - Note that the Adm folder in the same path contains all the admin templates for local policy, so it's best to leave that in place, although this can be recovered easily enough if deleted by accident...

May be worth giving that a try, then restart, and see if the problem continues?

Pete
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Author Comment

by:scebuck
ID: 21773132
Doh!  Nope,,, still greyed out.  I have no idea what has a hold of this.  
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scebuck earned 0 total points
ID: 21774319
I have opened the users outlook on a brand new machine and the features are still greyed out.
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LVL 19

Expert Comment

by:PeteJThomas
ID: 21776736
Hmmmmm that's a little odd... And this is only happening to a select few users?

Was the GPO that set these restrictions actually removed completey from GPMC? Or did you just 'unlink' it from wherever it was linked to?

Are you sure group policy settings are being 'refreshed' for the clients in question? Tried gpresult or gpupdate /force from a command line?

Pete
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LVL 19

Expert Comment

by:PeteJThomas
ID: 21776745
Oh and any strange errors in the event logs of the PCs where these users log on? Check for events around the time of logon, to see if there's anything saying that GP is having any problems applying etc...
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