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Outlook 2007 not showing address book after uninstalling Zimbra

Posted on 2008-06-11
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Last Modified: 2011-10-19
In outlook 2007, I want to use my standard, offline Outlook Contacts folder (in a PST file) as the address book. It was working fine before, but after I installed a trial Zimbra account it's screwed up.

"Show this folder as address book”" in the contacts folder is greyed out.

When I go to Tools->Account Settings->Address Books    it lists "Outlook Address Book" but shows it as a MAPI type, which I think is wrong. However, when I click "Change" it shows no address books and won't give me an option to change.

Help!
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Question by:freshjuice
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7 Comments
 
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Expert Comment

by:Kutyi
ID: 21766515
remove Outlook Address Book from your list of books and reinstall the address book after restarting outlook then check the box for show this folder as an address book.
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Author Comment

by:freshjuice
ID: 21768865
Remove it where?
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LVL 14

Expert Comment

by:Kutyi
ID: 21769902
Tools - Email accounts - view or change existing directories or address books

After doing this restart Outlook and re add the Outlook Address Book back in, then go and check the check box.
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Author Comment

by:freshjuice
ID: 21772813
Under "Address Book", it lists the "Outlook Address Book", but deleting it is not an option. If I click on it to change it, it shows no address books in the window. (Please see attached file.)

P.S. You know this is Outlook 2007, right?
Capture1.jpg
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LVL 14

Accepted Solution

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Kutyi earned 500 total points
ID: 21773848
Sorry mis-read you are using Outlook 2007, you can't remove the address book in 2007.  Here is a link to a long thread about this issue.  It appears these people have had success by creating a new Outlook profile.  Hope it helps: http://www.microsoft.com/office/community/en-us/default.mspx?query=outlook+2007+address+book&dg=microsoft.public.outlook.contacts&cat=en-us-office-outlook&lang=en&cr=US&pt=50663fd1-dbad-4705-b915-e4cf683e70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us&mid=8f822a94-3b9d-482e-be3f-914ce7a610dd
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Author Comment

by:freshjuice
ID: 21774398
That did it.

By creating a new Profile, then adding the old PST to the Profile in "Data File Management" the problem went away.

Well done!
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LVL 14

Expert Comment

by:Kutyi
ID: 21774430
Great to hear, I learned from this as well!.....:)
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