Outlook 2007 not showing address book after uninstalling Zimbra

Posted on 2008-06-11
Medium Priority
Last Modified: 2011-10-19
In outlook 2007, I want to use my standard, offline Outlook Contacts folder (in a PST file) as the address book. It was working fine before, but after I installed a trial Zimbra account it's screwed up.

"Show this folder as address book”" in the contacts folder is greyed out.

When I go to Tools->Account Settings->Address Books    it lists "Outlook Address Book" but shows it as a MAPI type, which I think is wrong. However, when I click "Change" it shows no address books and won't give me an option to change.

Question by:freshjuice
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LVL 14

Expert Comment

ID: 21766515
remove Outlook Address Book from your list of books and reinstall the address book after restarting outlook then check the box for show this folder as an address book.

Author Comment

ID: 21768865
Remove it where?
LVL 14

Expert Comment

ID: 21769902
Tools - Email accounts - view or change existing directories or address books

After doing this restart Outlook and re add the Outlook Address Book back in, then go and check the check box.
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Author Comment

ID: 21772813
Under "Address Book", it lists the "Outlook Address Book", but deleting it is not an option. If I click on it to change it, it shows no address books in the window. (Please see attached file.)

P.S. You know this is Outlook 2007, right?
LVL 14

Accepted Solution

Kutyi earned 2000 total points
ID: 21773848
Sorry mis-read you are using Outlook 2007, you can't remove the address book in 2007.  Here is a link to a long thread about this issue.  It appears these people have had success by creating a new Outlook profile.  Hope it helps: http://www.microsoft.com/office/community/en-us/default.mspx?query=outlook+2007+address+book&dg=microsoft.public.outlook.contacts&cat=en-us-office-outlook&lang=en&cr=US&pt=50663fd1-dbad-4705-b915-e4cf683e70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us&mid=8f822a94-3b9d-482e-be3f-914ce7a610dd

Author Comment

ID: 21774398
That did it.

By creating a new Profile, then adding the old PST to the Profile in "Data File Management" the problem went away.

Well done!
LVL 14

Expert Comment

ID: 21774430
Great to hear, I learned from this as well!.....:)

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