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Error when completing the backup

Posted on 2008-06-12
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Last Modified: 2013-12-01
Hello, I just upgraded the Backup Exec on one of the servers running windows 2003. The first problem was that the installation could not migrate the backup task. So I created it again. But when the backup completes, I receive an error: followed the error code provided I found this on Symantec web site:

To resolve this issue, change the permission for the specific application referred to in the CLSID from customize to default.

To change DCOM permissions:

1.) Go to Administrative Tools
2.) Expand Component Services
3.) Double click on the Computers folder on the right pane
4.) Double click on the my computer icon in the right pane
5.) Double click DCOM Config
6.) Search for the application referred to by the CLSID  
7.) Right click the application and select properties
8.) Click on the Security tab
9.) Under "Launch and Activation Permissions"  change from customize to default.
10.)Click OK


Up to here is ok, but when i enter the DCOM config, what I have to search for? I have no idea what is this application referred to by the CLSID.
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Question by:goliveuk
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5 Comments
 
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Expert Comment

by:Wadski
ID: 21767964
Can you copy the error out of the enventvwr into here please.
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Author Comment

by:goliveuk
ID: 21768053
Error category    : Job ErrorsError             : e0008821 - Job was recovered as a result of Backup Exec RPC service starting.  No user action is required.
For additional information regarding this error refer to link V-79-57344-34849
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LVL 16

Expert Comment

by:Wadski
ID: 21768083
The application you are looking for is 'Backup Exec RPC service'
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LVL 16

Expert Comment

by:Wadski
ID: 21768118
Sorry - I see your problem now when following it through myself. Just gimme a sec to work out which is which.
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Accepted Solution

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Wadski earned 500 total points
ID: 21768169
Okay - you can search for a CLSID by opened Regedit (usual warnings apply but we are not editing anything) and heading to HKEY_Local_Machine\Software\Classes and searching for Backup Exec RPC Service and when you find it there will be a sub heading of CLSID.  Use this in the Component Services.
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