erhanb
asked on
Blank emails when replying to calendar appointment requests
Hi Guys,
We're running exchange 2007 on a Windows Server 2003 box. For the last 2 months we have had a problem of users receiving blank emails. Nothing in the sender name, nothing in the subject or body. Only a time stamp on when the email arrived.
Later, we realised that these were meeting request responses from our internal users. So there would be times where you had people receiving 10 blank emails consecutively because they had just sent out a meeting request for 10 people.
We are running SP1 on exchange & all users are running the latest service packs, whether they're on Office 2003 or 2007. The same thing also happens using OWA anyway.
Any suggestions ?
We're running exchange 2007 on a Windows Server 2003 box. For the last 2 months we have had a problem of users receiving blank emails. Nothing in the sender name, nothing in the subject or body. Only a time stamp on when the email arrived.
Later, we realised that these were meeting request responses from our internal users. So there would be times where you had people receiving 10 blank emails consecutively because they had just sent out a meeting request for 10 people.
We are running SP1 on exchange & all users are running the latest service packs, whether they're on Office 2003 or 2007. The same thing also happens using OWA anyway.
Any suggestions ?
ASKER
it's happening on most users. We have eliminated the possibility of it being caused by the outlook client as we have tried sending the appointment requests via OWA & it's still occuring.
ASKER
One more thing, if a user edits the response it gets through, it's only when a user accepts without sending a response.
I'm having the same issue. It is only happening for users who have the blackberry desktop manager installed.
I cannot duplicate the issue on any other accounts when I try installing blackberry tools,and the issue still happens when sending the meeting request in Web Outlook.
I cannot duplicate the issue on any other accounts when I try installing blackberry tools,and the issue still happens when sending the meeting request in Web Outlook.
ASKER
Solved the problem. We updated the GFI spam software. It was mail essentials attendant service which was causing the blank emails. We also entertained the idea of it being a Blackberry related problem but couldn't find a correlation between BB users & non-BB users having the blank email problem.
We're seeing a similar issue, researching your GFI solution now. Thanks.
updated gfi mailessentials to the most current version and this didn't work.
We updated GFI, Version 20080508 to version 20080623, and this did not correct the issue.
Has this been resolved, because I am getting the same problem and I am using Windows 2008 with Exchange 2007 with GFI Mail Essential 12? Once a recipient accepts the appointment, the email returns as blank with the following header:
x-gfi-me-message-id: <770707070070707770@SERVER
MIME-Version: 1.0
Content-Type: test/plain; charset="iso-8859-1"
Content-Transfer-Encoding:
X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18000
---------------
Any ideas?
x-gfi-me-message-id: <770707070070707770@SERVER
MIME-Version: 1.0
Content-Type: test/plain; charset="iso-8859-1"
Content-Transfer-Encoding:
X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18000
---------------
Any ideas?
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The response from jcp-it was spot on. I did exactly as described and the responses to meeting requests are now seen to the meeting organizers outside of my domain.
Thanks!!!
Thanks!!!
Check for any third party program that may be interfering with outlook and then try to start outlook in Safe mode and then send appointments to check if it works.