Citrix Client Disconnects Right After Login - Presentation Server

Posted on 2008-06-12
Medium Priority
Last Modified: 2012-06-27
I have one user that receives the following pop-up box immediately after logging into the Metaframe Presentation Server web interface for Citrix:

Closing the Citrix ICA client window will disconnect you from the Citrix Presentation Server. Are you sure you want to close and disconnect?

When they hit Cancel, they get this pop-up box next:

The remote session was disconnected because there are no Terminal Server License Servers available to provide a license. Please contact the server administrator

The server is Windows 2003 and the client is WinXP Pro.

I've read the other fixes by people deleting the following registry key:

From what I've seen, people report this as a fix when Windows 2000 Server is involved.  Does anyone have experience using this fix with Server 2003?  Or does the server not matter since the issue seems to be coming from the client machine?

I have confirmed that the user can login from another workstation, so I'm fairly certain it's a problem on the local workstation, and nothing on the server is directly related.  Just wondering if anyone can confirm using this fix with with a Win2k3 server and XP Pro client.
Question by:firststar

Accepted Solution

LKaushal earned 750 total points
ID: 21767266
Hi, It looks like your client has got 'temp' license, you can check it using TS Licensing console. This issue should resolve after deleting the regkey 'Lecensexxx' ket under "HKEY_LOCL_MACHINE\Software\Microsoft\MSLicensing" on CLIENT machine. Also, I have seen in some case you may also need to delete "ClientHWID" under "HKEY_LOCL_MACHINE\Software\Microsoft\MSLicensing\HardwareID".
On safer side, don't forget to take the backup of your registry.

Author Comment

ID: 21783864
Thanks for the response -

As a follow-up, before I tried removing the license key from the workstation, I changed the Citrix password, and logged in with the user credentials from my own workstation.  Initially I got the same message about disconnecting the ICA client.  I continued and click Log Off, and tried the connection again.

When I reconnected the session was normal, so I logged off and had the user try, and they were able to have a normal session.  Seems there was some sort of loop with their login on the server?

I appreciate you talking the time to respond.

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