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Contacts missing for unknown reason.

Posted on 2008-06-12
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Last Modified: 2010-03-06
Question. A laptop user on our network has lost most of his contacts for an unknown reason after coming back from holiday. What could have happened and how can i restore them. He connects to our exchange server 2003 but only some of his contacts is on his notebook and all of the outlook folders are up to date. The user also makes use of and black berry that connects to the exchange server.  We do make backups to a tape drive everday if need be. I tried to restore vista but made no change.Please Advise.
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Question by:89580187
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robrandon earned 2000 total points
ID: 21768440
Open his mailbox with another computer and confirm they aren't in his Contacts folder.  If they are, it's a view in his Outlook.

If they aren't there, search his whole mailbox for them.  They were either moved, or removed/deleted.  If not found, check the deleted items folder, and also the Recovery Deleted Items tool found on the Tools menu when the Deleted Items folder is highlighted.

Do your backups include mailbox level backups?  If so, it should be easy to restore his missing contacts.
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by:89580187
ID: 21863353
Thank you.
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