Solved

Contacts missing for unknown reason.

Posted on 2008-06-12
2
259 Views
Last Modified: 2010-03-06
Question. A laptop user on our network has lost most of his contacts for an unknown reason after coming back from holiday. What could have happened and how can i restore them. He connects to our exchange server 2003 but only some of his contacts is on his notebook and all of the outlook folders are up to date. The user also makes use of and black berry that connects to the exchange server.  We do make backups to a tape drive everday if need be. I tried to restore vista but made no change.Please Advise.
0
Comment
Question by:89580187
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 16

Accepted Solution

by:
robrandon earned 500 total points
ID: 21768440
Open his mailbox with another computer and confirm they aren't in his Contacts folder.  If they are, it's a view in his Outlook.

If they aren't there, search his whole mailbox for them.  They were either moved, or removed/deleted.  If not found, check the deleted items folder, and also the Recovery Deleted Items tool found on the Tools menu when the Deleted Items folder is highlighted.

Do your backups include mailbox level backups?  If so, it should be easy to restore his missing contacts.
0
 

Author Comment

by:89580187
ID: 21863353
Thank you.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
how to add IIS SMTP to handle application/Scanner relays into office 365.

689 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question