Solved

BrookTrout TruFax 200 driver problem on SBS 2003 R2

Posted on 2008-06-12
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Last Modified: 2013-12-27
I'm trying to get a BrookTrout TruFax 200E card working but am unable to due to lack of drivers. I understand that the drivers are integrated with software packages, and not available separately for download. I don't want to use a separate fax product like GFI, 2point, etc, since this is actually going to be used just on a single machine for one user sending out hundreds of faxes from ACCPAC PrintBoss.

I tried with Windows XP but it doesn't recognize the device. Device Manager simply shows "Intelligent I/O (I2O) Controller". I read that SBS 2003 natively support the TruFax cards without the need for additional software so I installed a fresh copy of SBS 2003 R2 but again the same thing happens. If I install some GFI software and drivers, it will show up properly, but this is not the solution I want in this case because of cost. It does not need to be shared among users, it is going to run on one machine for one user only, but high volume.

Why does my SBS 2003 R2 server not recognize it natively? Is there a problem with R2 not supporting it, but the original SBS 2003 did?

FYI, the final goal is to have the device show up as a fax device in the dropdown box within PrintBoss, so I can simply specify it as the fax device within the application and fax from there. I don't care which OS is used, but I don't want additional software packages required. Because of this I was leaning to SBS 2003 since I read it natively supports the TruFax cards, but I am getting nowhere with it.

Any help?? Thanks
Damien

Note: This is rather urgent and I need this fixed today! Thanks again.
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Question by:dave_hickman
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Netman66 earned 500 total points
ID: 21775534
You may simply have to resort to using 2 or 3 normal modems for this.

Your application doesn't support the board and the drivers are supplied only with supported applications.

It's a catch 22.

Have you installed the Shared Fax service?  Perhaps this is when the supported drivers get put in place in SBS.

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Author Comment

by:dave_hickman
ID: 21782137
I ended up going the route of GFI, as BrookTrout won't register as a regular fax device like a modem would. Thanks anyway.
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Author Closing Comment

by:dave_hickman
ID: 31466507
Thanks anyway, turns out the BrookTrout board is much more "software driven" than a regular modem and can't be recognized as an actual hardware device by external apps in a regular way. My intended idea won't work, so I have gone down the avenue of third party software. Cheers.
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