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User loses access to My Documents, network shares

Posted on 2008-06-12
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Last Modified: 2011-10-03
I have a client that has the following scenario:  Windows XP SP2 workstation, Windows SBS 2003 SP2 server.  The user can logon to the network but keeps losing connection to his My Documents folder.  At first I believed it to be a corrupt user profile, so I backed up his Favorites, etc., deleted his user profile, removed him from the domain, logged on as the LOCAL administrator, reconnected him to the domain, restored his Favorites, connected him to Exchange, etc. and it was working great.  That was fine for a couple days.  Then it happened again.  I then checked the licensing (which was NOT an issue previously) - they were maxed out.  We ordered additional licenses, installed them, and that seemed to do the trick.  Well, how wrong can a person get?  It happened again.  So, I repeated the process of recreating his profile, etc.  That worked for a few days.  I received an email from him stating that he could not get to his documents or his scans folder (scans folder is a folder dedicated to him - only he has rights to it for scan from their Ricoh MF device).  I checked the licensing - no issues - 40 licenses, 30 in use.  I checked the Event Viewer for OBVIOUS signs - nothing.  We do have one that I am questioning:
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The master browser has received a server announcement from the computer FIELD08122005 that believes that it is the master browser for the domain on transport NetBT_Tcpip_{DEE1AF1F-4E5D-. The master browser is stopping or an election is being forced.
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I don't know if that has anything to do with this issue - it may be unrelated.  Now the funny thing is that yesterday, I had another user have the same issue as well.  But, these two users are admin level users.  If I logon to the server with their credentials, we have no issue navigating to their folders, documents, etc.  ONLY when we are on their workstation.  Now, I have recreated the user profile multiple times - that didn't fix it - so I am pretty confident that is NOT the issue here.  I have attempted to add the user's computer the "proper" way to SBS - http://servername/connectcomputer - that didn't work.  Please advise as to what I may have to do to resolve this.

Thanks in advance,
Matt
So I am asking for assistance in resolving this issue.
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Question by:mhansel739
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by:authen-tech
authen-tech earned 400 total points
ID: 21774856
Ok, when you connected the computer to the domain using the connectcomputer function...it didn't fix the problem...or it didn't work?  It sounds like a networking issue more than a profile issue.  How are they connecting to the network?  What error are they getting when they try to connect to the mydocs?

Thanks
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Accepted Solution

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mhansel739 earned 0 total points
ID: 21777863
I was able to solve the issue on my own.  It appears that we had corrupt share permissions.  Previously, (about 2 weeks ago) we had to do an in-place repair to SBS 2003.  During that it must have corrupted the share permissions.  Plus, to top it off, I had one of the users logging in as they normally do, but was technically being logged on as another user - wierd.  What I did was backup all the user's information - email, etc. - and deleted and recreated that user on the system.  I then recreated their local profile on their PC.  I also went through the system and check permissions and ownership of files.  After this, I still had to go in and individually adjust rights to folders, etc. for each user.  After many hours of remote support, they are back and functioning.  Thank you for responding.
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