asked on

Authentication issue when user logs on to terminal server 2003

We currenly have an authentication issue which is only affecting 2 terminal server users out of about 30. When the user attempts to log on to terminal server 2003 an error message is displayed stating that the password or username incorrect. Sometimes on the second or third attempt the user is able to log in ok. Other times after 3 failed attempts the user account will lock out and need to be unlocked before attempting to log on again. This can vary from one fail up to 7 or more.

I have looked at the users account settings and them seem to be the same as other users who are not having issues.

Active directory is installed on 2 servers. In active directory Sites and Services under 'servers' there is a total of 3 servers listed. The first 2 have NTDS settings refering to each other which seems to be correct. The third server that is listed in the terminal server which has no NTDS settings attached to it and is not a domain controler. Should the terminal server even be listed here ? If not how would it get there ?. Not sure if this configuration could have somehting to do with the authentication issue.

ASKER CERTIFIED SOLUTION

Forrest Burris

membership

Create a free account to see this answer

Signing up is free and takes 30 seconds. No credit card required.

See answer

fellsider

ASKER

So does this mean it is safe to delete the entry ? we were worried that it might stop terminal server from working if we did this. Is there any reason why it would be able to add itself here as no one has ever entered it. It just seems to have appeared there by itself.

I will set the server to reboot tonight and see if it has resolved the issue in the morning.

SOLUTION

Forrest Burris

membership

Create a free account to see this answer

Signing up is free and takes 30 seconds. No credit card required.

See answer

fellsider

ASKER

The issue seemed to have resolved itself this morning but now the same thing is still happening to the user. I have checked the sites and services list and TS is still no longer listed there.

This started again when the user moved to use a differant terminal. By reseting the password in active directory this seems to allow the user to log on streight away but the same thing will happen again at the next login.

Forrest Burris

Sorry to ask the obvious, but you're positive this isn't a user error? IE: Caps lock was left on? You have tried to login as this user yourself typing the password very slowly and accurately?

fellsider

ASKER

Your solution has sorted the issue.

The other reason for the password not being incorrect was an issue with the firmware version on some terminals. If you tabbed down to the password box capitals would not work unless you clicked in the box with the mouse cursor.

thanks