Solved

HP iPaq III Classic will not synch in active synch.  When the entire Outlook has been re-loaded works for a month.

Posted on 2008-06-12
5
418 Views
Last Modified: 2013-11-18
One of my users has a Compaq (HP) iPaq III classic pda.  We reloaded his software and the latest version of active sync.  He is using Active Sync 4.5.  We can get it running if we hard reset the unit and reload Outlook on his PC (he is using Outlook 2007) and then he works for about a month and the unit ceases to synchronize.  Has anyone encountered this?  If so, are there fixes for it or is there another software we can use?  Is there a firmware revision?  I cannot find information from HP on the issues either.  Thanks for any help rendered.
0
Comment
Question by:Digidwain
  • 3
  • 2
5 Comments
 
LVL 48

Expert Comment

by:Mikal613
ID: 21769679
what Mobile os is it using

2002
2003
2003 SE
5
6
?
0
 

Author Comment

by:Digidwain
ID: 21770419
He is using Mobile 6 Classic
0
 
LVL 48

Accepted Solution

by:
Mikal613 earned 125 total points
ID: 21770465
well HP is no help with support or upgrades to the OS for that matter.

Try using 4.2

Uninstall 4.5 , REBOOT  and then install

http://www.microsoft.com/downloads/details.aspx?FamilyID=7269173a-28bf-4cac-a682-58d3233efb4c&DisplayLang=en

and then reboot

and then try syncing.
0
 

Author Comment

by:Digidwain
ID: 21770838
I will try that first...  I have to setup an appointment with my user in order to get access and then we will give it a try.
0
 

Author Closing Comment

by:Digidwain
ID: 31466554
We are waiting to see if it occurs again.  Last time we reset it it lasted for a month or so then started wigging out again.  So in order to close this, I will accept this solution
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Introduction This article is a continuation of Part-1 as evident from the title. Please visit this page (http://www.experts-exchange.com/articles/18706/Backing-up-personal-data-on-your-Android-device-Part-1.html) to read the earlier Part -1. If y…
If your app took Google’s lash recently, here are the 5 most likely reasons.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question