Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

HP iPaq III Classic will not synch in active synch.  When the entire Outlook has been re-loaded works for a month.

Posted on 2008-06-12
5
Medium Priority
?
465 Views
Last Modified: 2013-11-18
One of my users has a Compaq (HP) iPaq III classic pda.  We reloaded his software and the latest version of active sync.  He is using Active Sync 4.5.  We can get it running if we hard reset the unit and reload Outlook on his PC (he is using Outlook 2007) and then he works for about a month and the unit ceases to synchronize.  Has anyone encountered this?  If so, are there fixes for it or is there another software we can use?  Is there a firmware revision?  I cannot find information from HP on the issues either.  Thanks for any help rendered.
0
Comment
Question by:Digidwain
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 48

Expert Comment

by:Mikal613
ID: 21769679
what Mobile os is it using

2002
2003
2003 SE
5
6
?
0
 

Author Comment

by:Digidwain
ID: 21770419
He is using Mobile 6 Classic
0
 
LVL 48

Accepted Solution

by:
Mikal613 earned 375 total points
ID: 21770465
well HP is no help with support or upgrades to the OS for that matter.

Try using 4.2

Uninstall 4.5 , REBOOT  and then install

http://www.microsoft.com/downloads/details.aspx?FamilyID=7269173a-28bf-4cac-a682-58d3233efb4c&DisplayLang=en

and then reboot

and then try syncing.
0
 

Author Comment

by:Digidwain
ID: 21770838
I will try that first...  I have to setup an appointment with my user in order to get access and then we will give it a try.
0
 

Author Closing Comment

by:Digidwain
ID: 31466554
We are waiting to see if it occurs again.  Last time we reset it it lasted for a month or so then started wigging out again.  So in order to close this, I will accept this solution
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The case of the missing phone talks about the way a small electronic gadget (the mobile phone) has penetrated into our lives and has made us addicted to it.
By this time the large percentage of day-to-day transactions have shifted to mobile banking; here are some overriding areas QAs must investigate while testing mobile banking apps.  
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vuln…
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question