Solved

BlackBerry receiving copy of all sent messages

Posted on 2008-06-12
4
531 Views
Last Modified: 2010-04-21
I have a customer that has a BlackBerry that we just setup to receive his e-mail on.  He is not getting a copy of all the messages he sends from his computer sent to his BlackBerry.  He is using Outlook 2007 with his own domain that is being hosted on Gmail.  He is using Gmail's POP3 and SMTP.

How can we prevent all messages that are sent using Outlook from copying to the BlackBerry?
0
Comment
Question by:tech1984
  • 2
  • 2
4 Comments
 
LVL 1

Expert Comment

by:Tailor-UK
ID: 21776901
This is a common issue with gmail, he will need to log in to the BIS website and create a filter so that messages sent from his email address are not forwarded to the the device
0
 

Author Comment

by:tech1984
ID: 21778990
Great!!  Could you please be a little more specific though as I am pretty new to the blackberry.  What is the BIS website?  Is creating the filter self explanatory after that?
0
 
LVL 1

Accepted Solution

by:
Tailor-UK earned 500 total points
ID: 21779093
The Blackberry Internet Service website is where you would have configured the gmail account for the user, it will be specific to the carrier they use and you will need their users username and password to log on, someone must know this to have got gmail working.
Once logged in you will see 3 button for their email address named EDIT, FILTERS and DELETE.
Click Filters, Add afilter, give it any name, change drop down to "from field" and then enter the users email address in the contains box.
Take a step back and it should read that for emails that have the users email address in the from field, don't forward.
Press add filter and you're done!
0
 

Author Closing Comment

by:tech1984
ID: 31466570
Sorry it took so long to get back with you.  It took awhile to get my hands on the phone.  The solution worked great after I got the login and password from AT&T to the website.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Blackberry issue :  JVM 517 RESET 8 42
Black bERRY bOLD 9900 UPDATES 4 354
Blackberry 10 Active Sync Mail Not Deleting On Server 6 588
Sync all devices with google contacts 12 39
Having now spent 3 months on the iPhone, I am at a loss as to how anyone would choose this device for business use. After many years using Blackberry phones (several 7xxx models and, until recently, an 8100 Pearl) I have reluctantly had to switch to…
For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
This is a video describing the growing solar energy use in Utah. This is a topic that greatly interests me and so I decided to produce a video about it.
Delivering innovative fully-managed cloud services for mission-critical applications requires expertise in multiple areas plus vision and commitment. Meet a few of the people behind the quality services of Concerto.

947 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now