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BlackBerry receiving copy of all sent messages

Posted on 2008-06-12
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Last Modified: 2010-04-21
I have a customer that has a BlackBerry that we just setup to receive his e-mail on.  He is not getting a copy of all the messages he sends from his computer sent to his BlackBerry.  He is using Outlook 2007 with his own domain that is being hosted on Gmail.  He is using Gmail's POP3 and SMTP.

How can we prevent all messages that are sent using Outlook from copying to the BlackBerry?
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Question by:tech1984
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4 Comments
 
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Expert Comment

by:Tailor-UK
ID: 21776901
This is a common issue with gmail, he will need to log in to the BIS website and create a filter so that messages sent from his email address are not forwarded to the the device
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Author Comment

by:tech1984
ID: 21778990
Great!!  Could you please be a little more specific though as I am pretty new to the blackberry.  What is the BIS website?  Is creating the filter self explanatory after that?
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Accepted Solution

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Tailor-UK earned 500 total points
ID: 21779093
The Blackberry Internet Service website is where you would have configured the gmail account for the user, it will be specific to the carrier they use and you will need their users username and password to log on, someone must know this to have got gmail working.
Once logged in you will see 3 button for their email address named EDIT, FILTERS and DELETE.
Click Filters, Add afilter, give it any name, change drop down to "from field" and then enter the users email address in the contains box.
Take a step back and it should read that for emails that have the users email address in the from field, don't forward.
Press add filter and you're done!
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Author Closing Comment

by:tech1984
ID: 31466570
Sorry it took so long to get back with you.  It took awhile to get my hands on the phone.  The solution worked great after I got the login and password from AT&T to the website.
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