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How to work around "access denied" during installation of SP4?

Posted on 2008-06-12
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Last Modified: 2012-05-05
During installation of SP4 the message "access denied" appears with no detail and then the install rolls back.  We have restarted the computer, we have unplugged the computer to clear any hung bit, we are logged in as administrator, no change.

Appreciate any thoughts to resolve this problem.  New computer is not in the budget at this time.
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Question by:Adalis
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Author Comment

by:Adalis
ID: 21776112
Someone mentioned that there may be switches to eliminate this error.  Anyone know what those switches might be?
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Expert Comment

by:Merete
ID: 21783329
Could be a regestry key cannot be accessed.
use this for a work around
http://www.pcreview.co.uk/forums/thread-1616015.php
Try disabling Norton or install from safemode under the default administrator account
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Author Comment

by:Adalis
ID: 21796915
Tried running with Archive turned on and AVG and Spybot turned off and no change.  Will try running under safe mode.  Was unable to get any detail on "access denied" error, it did occur during "updating registry" but gave no detail.
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LVL 69

Expert Comment

by:Merete
ID: 21798768
Are you upgrading from >>Microsoft, Windows 2000, Pro, SP3
Access denied messages may not be what the obvious means it coudl also indicate windows is not sure what the problem is, unfortunate for you as you'll have to decide the course of action.

Please refer to the systems requirements and upgrade advise they may help you.
Windows 2000 Service Pack 2, Service Pack 3, and Service Pack 4 Installation Information
http://support.microsoft.com/kb/290728
And this one
BUG: Driver installation program does not install device drivers
SYMPTOMS
Some driver installation programs do not work on Microsoft Windows 2000 after you install either Critical Update QFE 814033 or Microsoft Windows 2000 Server Service Pack 4. The installation does not succeed, and you receive an incorrect error message that no drivers are available for the device. The %WINDIR%\Setupapi.log reports that there are no compatible drivers for the device.
http://support.microsoft.com/kb/822831

and this one
JSI Tip 5563. A Windows 2000 SP3/SP4 install fails when the DCOM impersonation level is set to Anonymous?
http://windowsitpro.com/article/articleid/76867/jsi-tip-5563-a-windows-2000-sp3sp4-install-fails-when-the-dcom-impersonation-level-is-set-to-anonymous.html

Hope these resolve it
Cheers merete
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Accepted Solution

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Adalis earned 0 total points
ID: 22000817
The user, who is in New York, has decided to leave it as is and to purchase a new computer in the near future.

Appreciate your help, but a new computer has become the resolution.

Thank you.
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