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intranet print applet closes prints but then closes internet seesion

Posted on 2008-06-12
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Last Modified: 2013-12-11
We use an IBM product called Maximo that runs on IE and requires JAva and Adobe to print pdf reports. The sign on screen for Maximo with an http: address shows that it is in the Internet protected mode On and when the java print page applet opens it also shows an http: address in the Local Intranet protect mode On but the address contains the server name instead of the internet alias. After the print icon is selected a windows error appears "Do you want to close this window?" with options yes or no. Yes is selected. When the user selects any other option in the Maximo session, the session closes and defaults back to the login screen, essentially logging the user out.
I believe there could be a security setting in Internet Explorer that would prevent this having something to do with the open applet trying to return to an unknown address maybe?
Any help is appreciated
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Question by:KALULAX
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Author Comment

by:KALULAX
ID: 21773975
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Expert Comment

by:HonorGod
ID: 21858279
When you say that you are using Maximo, which of the IBM Tivoli Maximo products are you talking about?

http://publib.boulder.ibm.com/tividd/td/link/tdprodlist.html#M

If the remainder of your question is about the fact that your URLs use the HTTP
protocol handle (i.e., http://<hostname>/...) instead of the SSL (secure) HTTP
protocol (i.e., https://<hostname>/...), then this is a question about how you have
your web server(s) and application server(s) configured.

Can you be more specific?
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Accepted Solution

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KALULAX earned 0 total points
ID: 22082743
Resolved internally.
Server name is in config files but users were using the alias for their shortcuts/access. After print queued, window was attempting to return to an unkown address.
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