Solved

Exchange 2007, public folders, read / unread status & categories issue (read mail is marked unread when categories are applied)

Posted on 2008-06-12
4
1,685 Views
Last Modified: 2012-06-27
the setup:
Server: Exchange 2007 with mailenabled public folder with individual read / unread status
Client: Outlook 2007, SP1

Situation
when an mail gets into the public folder, both user 1 and 2 sees it as unread
user 1 reads it and it get marked as read, (still unread for user2 as planned)
User 1 assigns a category to the mail  (like red category)
when user 2 puts also assigns a category to the same mail, it reverts back to unread for user 1

So to put it simple, it looks like when a category is applied to the mail it reverts back to unread for all users

Problem
I need to find a way to prevent the read / inread status to be reverted for all users when applying a category.

Thanks
0
Comment
Question by:jerasm
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 28

Accepted Solution

by:
peakpeak earned 500 total points
ID: 21777295
That is by design. You have added info (the category) to the mail, it is thus unread (contains new info).
0
 

Author Comment

by:jerasm
ID: 21779983
I was suspecting that. Is there any way that can be tweaked so that the mail is not going back ti unread when information is added ?

0
 

Author Comment

by:jerasm
ID: 22250608
We did create a workarround with views in Outlook to be "Bold" only in the situations we wanted
0
 
LVL 18

Expert Comment

by:kjanicke
ID: 23272730
If you need it to show read for all users, you should use a shared mailbox.  The read/unread status is stored in the mailbox.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question