[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Exchange 2007, public folders, read / unread status & categories issue (read mail is marked unread when categories are applied)

Posted on 2008-06-12
4
Medium Priority
?
1,696 Views
Last Modified: 2012-06-27
the setup:
Server: Exchange 2007 with mailenabled public folder with individual read / unread status
Client: Outlook 2007, SP1

Situation
when an mail gets into the public folder, both user 1 and 2 sees it as unread
user 1 reads it and it get marked as read, (still unread for user2 as planned)
User 1 assigns a category to the mail  (like red category)
when user 2 puts also assigns a category to the same mail, it reverts back to unread for user 1

So to put it simple, it looks like when a category is applied to the mail it reverts back to unread for all users

Problem
I need to find a way to prevent the read / inread status to be reverted for all users when applying a category.

Thanks
0
Comment
Question by:jerasm
  • 2
4 Comments
 
LVL 28

Accepted Solution

by:
peakpeak earned 2000 total points
ID: 21777295
That is by design. You have added info (the category) to the mail, it is thus unread (contains new info).
0
 

Author Comment

by:jerasm
ID: 21779983
I was suspecting that. Is there any way that can be tweaked so that the mail is not going back ti unread when information is added ?

0
 

Author Comment

by:jerasm
ID: 22250608
We did create a workarround with views in Outlook to be "Bold" only in the situations we wanted
0
 
LVL 18

Expert Comment

by:kjanicke
ID: 23272730
If you need it to show read for all users, you should use a shared mailbox.  The read/unread status is stored in the mailbox.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses
Course of the Month18 days, 16 hours left to enroll

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question