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Backup Exec, Trying to restore part of a public folder contact list

Posted on 2008-06-12
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I am using Backup Exec 10D and Exchange 2003.  Backup Exec is running on the Exchange server backing up to disk on another server (shared drive).

I am attempting to recover an accidentally deleted distribution list in a public folder.  I have found the item in a few of my backups, and when I run the restore on these items I get the following message:

"Restore 00011 -- The job failed with the following error: Access is denied."

I am logged on as Administrator to the server.  I have run the credentials check and they verify correctly.

Any tips appreciated.
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Question by:mikeshaver
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mikeshaver earned 0 total points
ID: 21796492
Found the solution on my own.  Here it is, and hope it may help others.

I. Issue:

When Backup Exec for Windows Servers is correctly configured to back up individual Microsoft Exchange Mailboxes/Public Folders and the mailbox/ public folder backup jobs are successful. However, when performing a restore of the public folders back to their original location, the public folder restore job fails with the error: "Access is denied".

II. Cause:

The above error can occur during restores of individual Microsoft Exchange Public Folders if the Backup Exec Service Account that is specified for the individual Microsoft Exchange Public Folders backup jobs is not configured in Outlook with the "Owner Role."  
 
Note: Though it is possible to back up individual Microsoft Exchange Public Folders without granting the account (that is specified for the individual Microsoft Exchange Public Folders backup jobs) the "Owner Role" in Outlook, the "Owner Role" is required for the account used to perform Public Folder restores.

III. Solution:

Determine what account was used to perform the successful individual Microsoft Exchange Public Folders backup job.  Next, grant this account the "Owner Role" through the Microsoft Outlook client while logged on to Outlook with an account that already has the "Owner Role" on the Public Folders to be restored.
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