derekbartels
asked on
HP printer prints a blank page only on first print
Hi All, ok sorry if this is in the wrong group
I have a HP 4050n laserjet printer that is doing weird things, when the user, any user, first logs in on the pc and prints from any app the first page out of the printer is a blank page with a small "c" in the top left corner of the page then the rest of the doc comes out of the printer ok. After the first print the rest of the print jobs come out fine, with no extra pages however if the user logs/turns off the pc and then logs/restarts on again the same problem happens when she tries to print, another page with the letter c on it come out first then the doc prints ok then it prints fine after that.
I've deleted the printer, restarted the pc then reinstalled the printer using the latest drivers from HP site and same problem exsists.
Any ideas where to look to fix this issue?
I have a HP 4050n laserjet printer that is doing weird things, when the user, any user, first logs in on the pc and prints from any app the first page out of the printer is a blank page with a small "c" in the top left corner of the page then the rest of the doc comes out of the printer ok. After the first print the rest of the print jobs come out fine, with no extra pages however if the user logs/turns off the pc and then logs/restarts on again the same problem happens when she tries to print, another page with the letter c on it come out first then the doc prints ok then it prints fine after that.
I've deleted the printer, restarted the pc then reinstalled the printer using the latest drivers from HP site and same problem exsists.
Any ideas where to look to fix this issue?
ASKER
no it the 4050n driver from Hp but the pc is running xp pro
test the printer on another PC to be sure it is not causing it
The 'n' indicates that the printer is capable of being directly-connected to a network.
Is this how it is connected?
If not, I've heard of problems in the past where a printer was connected via a USB port to a PC, but through a shared USB hub (or something like that) and when the PC was switched on, the BIOS (or whatever) sent a signal (some sort of handshake?) which the printer interpreted as a printer command, and tried to obey it.
I also vaguely recollect a similar issue reported when a parallel-port printer was connected to a PC via a USB-to-parallel converter cable.
Is this how it is connected?
If not, I've heard of problems in the past where a printer was connected via a USB port to a PC, but through a shared USB hub (or something like that) and when the PC was switched on, the BIOS (or whatever) sent a signal (some sort of handshake?) which the printer interpreted as a printer command, and tried to obey it.
I also vaguely recollect a similar issue reported when a parallel-port printer was connected to a PC via a USB-to-parallel converter cable.
ASKER
Ok, With the parallel cable attached it prints the small c first then the doc.
with the cat5 cable attached it doesn't. so will leave the network cable in.
However why is it doing it with the parallel cable is it a driver issue ?
with the cat5 cable attached it doesn't. so will leave the network cable in.
However why is it doing it with the parallel cable is it a driver issue ?
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ASKER
hi DansDadUK: thanks for the info that what it looks like to me but i would like to know what is causing it.
>>From what you said before, I assume that this is ONLY for the FIRST document printed after the user's PC (to which the printer is connected by parallel port) is switched on?<<
Yep when the user logs on and prints something ONLY on the first print job does it spit out an extra page with only a small c on it. After that it print fine until the user logs out and logs in again.
Could it be a faulty cable
>>From what you said before, I assume that this is ONLY for the FIRST document printed after the user's PC (to which the printer is connected by parallel port) is switched on?<<
Yep when the user logs on and prints something ONLY on the first print job does it spit out an extra page with only a small c on it. After that it print fine until the user logs out and logs in again.
Could it be a faulty cable
can you reset the printer?
This question rings a faint bell in my head, but without clarification, I haven't a second question or a first answer.