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How to get EXISTING Outlook mail into BlackBerry handheld with BES setup?

Posted on 2008-06-12
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Last Modified: 2009-08-31
We wiped user's BlackBerry handheld and did Enterprise Activation again to fix an issue.

We did not backup handheld data using BlackBerry Desktop Manager prior to wiping handheld. (Found out we needed to do this after the fact.)

Handheld now only contains new mails from after the re-activation.

User then says she needs the old messages from her Outlook back in her handheld.

Is there any way to get existing Outlook mail from say the last month or two (Inbox, Sent Mail) back into the BlackBerry handheld?

Thanks for any feedback.

Cheers,
Derek
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Question by:derektom-hk
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4 Comments
 
LVL 12

Accepted Solution

by:
Kurt_Braeckmans earned 1000 total points
ID: 21776317
There is a setting on the BES that allows you to sync older mails when doing the enterprise activation.  
BUT this will only go back 14 days and with a maximum of 750 messages.

If the users wants older mails he/she have to resend them.
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Author Comment

by:derektom-hk
ID: 21776647
Kurt, thanks for your quick response.

I just found out from my IT colleague that our older BES version, we can only go back 7 days or 350 messages. Pretty lame but so it is!  :)

Technically, there should be a way for RIM to allow restoration of messages from Outlook via local USB connection. Would be a good feature to have in their BB Desktop Manager app. Was hoping for some shareware solution.

So the only way is for the user to "resend" the messages they want and by that you mean FORWARDING inbound messages sent by others or RESENDING their own messages back to themselves, correct?

Thanks in advance for any clarification.

Cheers,
Derek
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LVL 12

Expert Comment

by:Kurt_Braeckmans
ID: 21776709
yep,  The user can choose.  or they resend the message to themselves or they ask the sender to resend.
But all users who asked me, did the resend to themselves.
Kurt
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Author Comment

by:derektom-hk
ID: 21776727
Clear. Thank you, Kurt!

Cheers,
Derek
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