Solved

How to get EXISTING Outlook mail into BlackBerry handheld with BES setup?

Posted on 2008-06-12
4
960 Views
Last Modified: 2009-08-31
We wiped user's BlackBerry handheld and did Enterprise Activation again to fix an issue.

We did not backup handheld data using BlackBerry Desktop Manager prior to wiping handheld. (Found out we needed to do this after the fact.)

Handheld now only contains new mails from after the re-activation.

User then says she needs the old messages from her Outlook back in her handheld.

Is there any way to get existing Outlook mail from say the last month or two (Inbox, Sent Mail) back into the BlackBerry handheld?

Thanks for any feedback.

Cheers,
Derek
0
Comment
Question by:derektom-hk
  • 2
  • 2
4 Comments
 
LVL 12

Accepted Solution

by:
Kurt_Braeckmans earned 250 total points
ID: 21776317
There is a setting on the BES that allows you to sync older mails when doing the enterprise activation.  
BUT this will only go back 14 days and with a maximum of 750 messages.

If the users wants older mails he/she have to resend them.
0
 

Author Comment

by:derektom-hk
ID: 21776647
Kurt, thanks for your quick response.

I just found out from my IT colleague that our older BES version, we can only go back 7 days or 350 messages. Pretty lame but so it is!  :)

Technically, there should be a way for RIM to allow restoration of messages from Outlook via local USB connection. Would be a good feature to have in their BB Desktop Manager app. Was hoping for some shareware solution.

So the only way is for the user to "resend" the messages they want and by that you mean FORWARDING inbound messages sent by others or RESENDING their own messages back to themselves, correct?

Thanks in advance for any clarification.

Cheers,
Derek
0
 
LVL 12

Expert Comment

by:Kurt_Braeckmans
ID: 21776709
yep,  The user can choose.  or they resend the message to themselves or they ask the sender to resend.
But all users who asked me, did the resend to themselves.
Kurt
0
 

Author Comment

by:derektom-hk
ID: 21776727
Clear. Thank you, Kurt!

Cheers,
Derek
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question