I'm sorry but this is going to be complicated....
We have a 2003 Terminal Server in Hong Kong. Clients access this server both from China and from the UK. Amongst other things, we have a MS Access database on there which is linked to a SQL Server back end in the UK. Until Tuesday this week, everything was OK. Some chinese guys installed an Accounts Package called Sage Accpac. Since then, the clients who log into this server from China cannot see chinese characters in the Access Database. However, please note the following...
1. If I log into the Terminal Server from the UK using the same credentials as one of the people in China, I can display chinese characters in the Access database without a problem.
2. The people in China can view other applications on this server and see Chinese characters without a problem.
3. The people in China can log into our UK Terminal server and see chinese characters in the MS Access database without a problem.
So to summarise, the problem only occurs when people log into the Hong Kong server from China and run the Access database. Unfortunately this is what they need to do more than anything else. I've heard of the Great Firewall of China causing various problems, but I can't imagine how it could cause this. Neither can I imagine how the installation of the Sage Accpac program could upset the server to selectively suppress the printing of chinese characters.
Can anyone suggest how I can fix this?