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Problem displaying chinese characters

Posted on 2008-06-13
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Last Modified: 2013-11-21
I'm sorry but this is going to be complicated....

We have a 2003 Terminal Server in Hong Kong. Clients access this server both from China and from the UK. Amongst other things, we have a MS Access database on there which is linked to a SQL Server back end in the UK. Until Tuesday this week, everything was OK. Some chinese guys installed an Accounts Package called Sage Accpac. Since then, the clients who log into this server from China cannot see chinese characters in the Access Database. However, please note the following...

1. If I log into the Terminal Server from the UK using the same credentials as one of the people in China, I can display chinese characters in the Access database without a problem.

2. The people in China can view other applications on this server and see Chinese characters without a problem.

3. The people in China can log into our UK Terminal server and see chinese characters in the MS Access database without a problem.

So to summarise, the problem only occurs when people log into the Hong Kong server from China and run the Access database. Unfortunately this is what they need to do more than anything else. I've heard of the Great Firewall of China causing various problems, but I can't imagine how it could cause this. Neither can I imagine how the installation of the Sage Accpac program could upset the server to selectively suppress the printing of chinese characters.

Can anyone suggest how I can fix this?

Ian
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Question by:ipendlebury
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5 Comments
 
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Accepted Solution

by:
coldboy earned 500 total points
ID: 21779071
Which Access version do you use?

About the fact that Terminal from UK can view, but from Chinese cannot view correctly Chinese character, please confirm that you two are seeing the samethings.

Also, please check regional language settings to see whether the Chinese language support is installed correctly or not.

Check for a while, and I thinks we will have more information to identify the problem.
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Author Comment

by:ipendlebury
ID: 21779132
It's Access 2000. Chinese language support is installed everywhere. I'm just waiting to check something out....

I think i may have been given some misleading information. I think the problem may only be when they are print previewing, in which case it may be a printer driver problem.
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LVL 5

Expert Comment

by:coldboy
ID: 21779274
Don't think bro. Please make sure.
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Author Comment

by:ipendlebury
ID: 21779363
Yes, but it's late there now. It will probably be tomorrow before I can contact anyone there.
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Author Comment

by:ipendlebury
ID: 21780485
I just managed to speak to someone before he went to bed, and yes the problem is only occuring when he is print previewing documents from the database. When I jogged his memory he said that there was a problem with the printer this week. So I've left him to find out what changes they made.

So thanks for your input i'll award the points so I can close this question.

Ian
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