Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Every time I start up my computer a small yellow box appears that says Sytemic Antivirus Auto Protect is Disabled.

Posted on 2008-06-13
7
1,193 Views
Last Modified: 2013-12-09
Every time I start up my computer a small yellow box appears that says Sytemic Antivirus Auto Protect is Disabled. What might be causing this not to start. The box has local admin rights.
0
Comment
Question by:IT-DKB
7 Comments
 
LVL 28

Expert Comment

by:jhyiesla
ID: 21778517
Is this a pop-up from Symantec or from Windows security center?  Does it go away after a few seconds?  If you open up the Symantec icon in the tray or from the Start Menu what does it show about the status of the auto protection?

If it's the Windows security center, what is happening is that security center sees no auto protect because it's not started yet.  As soon as Symantec get s fully running the message will go away.

0
 
LVL 2

Expert Comment

by:j_65_uk
ID: 21780139
I'm assuming you mean Symantec not Sytemic? If it's disabled this isn't necessarily an error - it can be disabled as a preference. It will keep warning you though as you're unprotected.

To re-enable, try this link for details (your version may vary)

http://service1.symantec.com/SUPPORT/nav.nsf/docid/1997121131456
0
 
LVL 23

Expert Comment

by:phototropic
ID: 21784433
Many people report this problem. e.g.:

http://www.tek-tips.com/viewthread.cfm?qid=1183531&page=1
http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=203157&messageID=2123823

etc...
Sometimes it's related to using System Restore, sometimes a corrupt definitions file. The answer most often cited is an uninstall/re-install of the program.
You should contact Symantec about this problem...
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 21785920
I had a similar problem when i was using Norton 2003, 5 years ago it happend to me after the pc got infected with a virus.
The virus will disable all the Symantec services that should start when booting the system.
As well it will corrupt the definition files for it as Photoropic has mentioned.

First can you run Hijackthis to let us see what's there on your system that's runining now?
Download Hijackthis from here.
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download

Install,
Scan,
Don't fix anything, just attach the log here.

While you let us work on this, You can go online to Trend micro Website and do an online Scan for your computer.
This will take some time depending on your pc's speed, size and number of your files and how many drives you have.

http://prerelease.trendmicro-europe.com/hc66/launch/


You might want to try After cleaning your system with Trend micro online scan, check for spyware/trojans/malware with Combofix.

But first we will have a look at your hijackthis log.
0
 
LVL 24

Accepted Solution

by:
Mohammed Hamada earned 500 total points
ID: 21785923
BTW Don't restart the PC At all while you are performing the cleaning process above.
keep the PC on.
0
 

Author Comment

by:IT-DKB
ID: 22028624
#1
0
 
LVL 3

Expert Comment

by:m_mccabe
ID: 24450157
Why on earth did the user accept this as a fix?  There's no solution here.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to explain how to manually move a SEP client to a different client group by performing steps on the client-side. These steps may prove particularly useful because they allow the client to move after it has alrea…
If you thought ransomware was bad, think again! Doxware has the potential to be even more damaging.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question