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How to get users to show up in exchange 2007 web access global address book???

Posted on 2008-06-13
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we are running exchange 2007 SP1 and in the web access global address book multiple users are not showing up in it.  we have 190 users and only 150 are showing up in the global address list.  we have another address book that is called all users and everyone shows up in that one, but i need everyone to show up in the global address list to.  how do i get the global address list to look the same as the all users list and all the users show up??
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Question by:amoos
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9 Comments
 
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Expert Comment

by:Dovinshka
ID: 21779105
Could be several reasons. Are any of the users in question hidden from the GAL?

Are there any errors relating to the recipient update list (MsExchangeAL)?

Make sure you perform all the steps noted here - http://www.microsoft.com/technet/prodtechnol/exchange/guides/ExMgmtGuide/cf178f7c-80d5-460b-8878-453db7ede287.mspx?mfr=true
And here - http://support.microsoft.com/kb/254030

Dov.
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Expert Comment

by:Dovinshka
ID: 21779136
When I meant errors, I was talking about looking in the event log.

Out of curiousity, are most or all of these users new/recently added user accounts?

Dov.
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Author Comment

by:amoos
ID: 21779249
there are no errors on the server in the event log.  all these users have had mailboxes for months so none of them are new.  i have checked all the mailboxes and none of them are hidden from the address lists.

we have another address list that is called all users and everyone shows up in that one in both OWA and outlook.

in outlook everyone shows up no matter which list you choose.  OWA is the problem because we have 190 users and all of them show up in the all users address list but not in the global address list where i need them to be
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Expert Comment

by:Dovinshka
ID: 21779993
Next step is to rebuild the Offline Address Book and then the Offline Address List.

In Exchange 200x, start ESM.
Open Recipients, then Offline Address Lists.
Right click on "Default Offline Address List" and choose "Rebuild".

Give it a little while to populate.

Also, Open Recipients, then All Global Address Lists.
Right click on "Default Global Address Lists" and choose "Properties".
Select preview and make sure all users are found.

Dov.

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Expert Comment

by:Dovinshka
ID: 21780025
Oh I just noticed you said it was Exchange 2007.

The steps are fairly similar:
Open ESM>Microsoft Exchange>Organization Configuration>Mailbox>select the offline address book tab>right click on your address book and select update.

Dov.
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Expert Comment

by:Dovinshka
ID: 21780042
For the Address list in Exchange 2007:

Open ESM>Microsoft Exchange>Organization Configuration>Mailbox>select the address lists tab>right click on Default Address Book and select properties. Select preview.

Dov.
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Author Comment

by:amoos
ID: 21783532
what else can i do??  the update ran and internally i am seeing everyone but in OWA i am not seeing everyone in the global address list.  do i need to rebuild the global address list for OWA??  if so how do i do that and will it hurt anything??

awesome help
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Dovinshka earned 1000 total points
ID: 21783589
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Author Comment

by:amoos
ID: 21783666
great link but what do i do??  all my users are showing up in the all users address list.  the outlook clients are all seeing all the users, it is just in the OWA GAL that not everyone is showing up.  does that link pertain to OWA or just outlook client??

great link though
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