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unable to connect to wireless network

Posted on 2008-06-13
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Last Modified: 2008-10-18
Hi all.. i have just installed a new rangemax wireless router wpn824. It works fine with the LAN Connections.
When i connect with my wireless laptop it connects, but after 5-10 mins it says "unable to connect to wireless network". My laptop is fine as i use it in my office to connect all the time to a netgear dg834pnuk rangemax router. I also have 2 hp/compaq 6715s laptops and they have the same issue.
I have updated the firmware on the router and reset it , taking off the encryption, still to no improvement.
Does anybody have any idea what issue might be .. Regards
m
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Question by:mickymcie
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by:jasonr0025
ID: 21779225
if you have three laptops having the same issues, i would look at a new router.  espescially if you have upgraded the bios, disabled encryption and still no luck.
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by:kadafitcd
ID: 21779369
It sounds like you've done all the steps required to resolve the issue.  With upgrade firmware and no security settings then you need to replace the Router.  From the sounds of it you just bought it not long ago so if it's within 30 days you can take it back to most stores.  If it's been longer than 30 days but less than 1 year you should be able to send it back to Netgear and they will fix or replace it.  Good Luck.
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by:Darr247
ID: 21790999
What OS are the 3 laptops running?

What version is the router... v1, v2 or v3?
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by:mickymcie
ID: 21791720
All the laptops are xp pro

The version of the router is v2
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by:Darr247
ID: 21795983
I think I would back up to version 2.0.10 before returning it.
http://kbserver.netgear.com/release_notes/d103005.asp

If that fixes the intermittent connection problem, report your findings to Netgear and they might be able to fix it with another firmware update. I suggest 2.0.10 because it was stable for nearly a year, and the biggest issues fixed by the next version after that were
"Cannot add more than 20 entries to port blocking" and
"MSN 8.0 Whiteboard and Application Sharing do not work through the router. "
since then it appears they've been releasing updates every couple months to fix bugs introduced with the previous firmware 'fixes'.

But if it continues the same behaviour even with the rolled back firmware, then for sure send it back to be fixed or replaced.
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mickymcie earned 0 total points
ID: 22304038
Thanks guys for the support..
Got on to Net gear and tried all avenues again .

One last final step was the following and it worked !!!!!!..

Please follow the steps below to reset the router:

a. Press the reset button for a total of 60 seconds.

b. While the reset button is pressed, in the first 20 seconds, plug in the power cable to the router, for the next 20 seconds unplug the power cable, for the last 20 seconds once again plug in the power cable to the router.

NOTE: You need to press the reset button for the entire 60 seconds and do not let the button go while the above procedures are undertaken.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,
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