qrmi
asked on
mail from exchange server not reaching external recepients
hello Experts,
running exchange server 2003 (SP2) and mail is being relayed from ISP to this exchange server. when i send a mail from my hotmail account to my mail address on this server it gets through and if i reply it hits the hotmail account fine. the problem is that if i create a new mail message within outlook and send it to my hotmail account, the mail never arrives and there is no NDR.
in exchange system manager, i have allowed the IP address of the ISP's mail server access and relay. it seems to work when i send a mail from hotmail to the exchange box but not when i create a new mail message.
appreciate any help/advice
running exchange server 2003 (SP2) and mail is being relayed from ISP to this exchange server. when i send a mail from my hotmail account to my mail address on this server it gets through and if i reply it hits the hotmail account fine. the problem is that if i create a new mail message within outlook and send it to my hotmail account, the mail never arrives and there is no NDR.
in exchange system manager, i have allowed the IP address of the ISP's mail server access and relay. it seems to work when i send a mail from hotmail to the exchange box but not when i create a new mail message.
appreciate any help/advice
bcrosby007
It is stuck in your queue?
ASKER
no, doesn't show the mail being in stuck in the queue
Can you send to other external accounts?
trace the message with the message tracking center and see where it goes.
if you don't have message tracking enabled, follow this:
http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html
Paste in here what it says about the message
if you don't have message tracking enabled, follow this:
http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html
Paste in here what it says about the message
ASKER
hi, thanks for the link. enabled message tracking and sent another message from outlook to my hotmail. i have attached a bmp file showing the output.
tracking.bmp
tracking.bmp
well, from the looks of it, it is leaving your exchange server successfully and went to hotmail's server.
Make sure the message is not in your hotmail junk folder.
Make sure the message is not in your hotmail junk folder.
ASKER
thats what i thought too. checked hotmaill junk folder and nothing there. funny thing is that the same output is recorded when i reply, using outlook (work) address to the mail recvd from hotmail address. this one actually gets delivered into hotmail inbox...........that is weird ????
anything else worth checking ?
anything else worth checking ?
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ASKER
hi,
traced the problem to our ISP. the MX record pointing to our exchange server was missing (ISP couldn't tell me why this happened). Once MX record restored, I can receive emails from outlook to hotmail.
thanks for your help
traced the problem to our ISP. the MX record pointing to our exchange server was missing (ISP couldn't tell me why this happened). Once MX record restored, I can receive emails from outlook to hotmail.
thanks for your help