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Problems opening pdf from scanner through email in Outlook

Posted on 2008-06-13
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Last Modified: 2013-12-27
I'm trying to open a .pdf document that was scanned by a Xerox printer and sent to me by email. When I double-click on the attachment in Outlook or right-click on it and select open, it says 'Can't Create File'. I have also tried to save it and then open it and I receive the same message. I have Adobe 8 Standard and Adobe 8 Reader. I uninstalled Adobe Reader 8 to avoid possible conflicts between the two but I still receive the error message. Any ideas?
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Question by:omnova
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ottobock earned 1000 total points
ID: 21780142
Hello,
You will probably want to try clearing out the Outlook OLK temp files on your PC. They are usually located in C:\dosc and sets\username\local settings\temp internet files but hidden pretty good. Please see here: http://www.slipstick.com/outlook/securetemp.htm
Good luck!
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by:ottobock
ID: 21780168
Please also look here for some additional information, as sometimes these OLK folders can be tricky to find when you are on the local PC. (if you navigate to them from the network, they are easier to find) :-)
- http://forums.microsoft.com/technet/showpost.aspx?postid=1482593&siteid=17&sb=0&d=1&at=7&ft=11&tf=0&pageid=1
Again, good luck!
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