I have Roxio Creator 10 (typical installation) and am having two problems: (1) I cant save my work and (2) after closing Roxio, I cant reopen it without first re-starting my computer.
When using the Sound Editor program in the Roxio 10 suite, and clicking on Save Project or Save Project As I get the following pop-up message: Roxio SoundEditor has encountered a problem and needs to close, you will lose any unsaved . . . etc
I click on debug, then see . . .
A yellow triangle with exclamation point
Error: An internet communication error occurred. Error code 12002
My system info:
Windows XP Pro Version 2002 srvc pac2
Pentium (R) 4 CPU 3.00GHz
HD 465GB (427 free)
Sony DVD RW-Q170A
NVIDIA GeForce FX 5700
Even when not attempting to save, I occasionally get the Roxio Sound Editor has encountered a problem and needs to close . . . etc. pop-up message. I lose whatever edits I always send an error report. Over the past weeks I have received various explanation notices including; Runtime error R6025, and; memory at x00000000 could not be read.
Today, I did a clean installed, carefully following the instructions on the Roxio site up to but not including making changes to the registry. Per their directions, I used the Windows Installer Clean Up, removed the listed Program Files, emptied my recycle bin, restarted, and disabled my Norton 360 2.0 virus and firewall protections during the re-install. Still the same problem.
Can anyone help? Please.
Thanks a bunch,