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Exchange 2003 SP2 OAL Generator Error

Posted on 2008-06-13
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Last Modified: 2008-06-13
I am trying to resolve an issue that's about six months old. Now that we are migrating our Outlook clients to Cached Mode this issue is causing more of a problem.

I am receiving the below two event viewer Application errors on my Exchange Server.

Event Type:      Warning
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9341
Date:            6/13/2008
Time:            11:49:16 AM
User:            N/A
Computer:      UKSNT18
Description:
The parent Legacy Exchange DN container value '/o=UKS/ou=UKS/cn=Active Users/cn=HTFD' was not found during generation of the differential update file for offline address list '\Global Address List'.  This will force clients using this offline address list to do a full download of the offline address list.
- Default Offline Address List

For more information, click http://www.microsoft.com/contentredirect.asp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------------------
Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9360
Date:            6/13/2008
Time:            11:49:16 AM
User:            N/A
Computer:      UKSNT18
Description:
OALGen encountered an error while generating the changes.oab file for version 2 and 3 differential downloads of address list '\Global Address List'.  The offline address list has not been updated so clients will not be able to download the current set of changes.  Check other logged events to find the cause of this error.
If the cause of the problem was intentional or cannot be resolved, OALGen can be forced to post a full offline address list by creating the DWORD registry key 'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Parameters\OAL post full if diff fails' and setting it to 1 on this server.  When OALGen next generates the offline address list, clients will perform a full OAB download.  After that time, the registry key should be removed to prevent further full downloads.
- Default Offline Address List

For more information, click http://www.microsoft.com/contentredirect.asp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
----------------------------------------------------------------------------

The reference to 'o=UKS/ou=UKS/cn=Active Users/cn=HTFD' is an old non-existent OU.
I tried recreating the OU and Rebuilding Offline Address list and still receive the same errors.
I ran OABinteg and I don't have anything listed for 'Total number of temp legacyExchangeDN's found'

I also reinstalled SP2

I have created the registry key for the full OAB download.

Any thoughts on how to resolve this would be appreciated.

 - Frank -

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Question by:fmauri
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Expert Comment

by:rakeshmiglani
Comment Utility
after you created the registry key, did you try to do a rebuild of the OAB?
did you get any errors in the app logs after that?
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Author Comment

by:fmauri
Comment Utility
Yes, I had the same errors in the app log after the rebuild.
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Accepted Solution

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rakeshmiglani earned 500 total points
Comment Utility
i had faced a similar issue at one of the clients during a migration from 5.5 to 2003.
adding the registry key and doing a rebuild resolved the problem.
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Author Comment

by:fmauri
Comment Utility
I also migrated from 5.5 to 2003.  After your coment I checked the registry key and found out I had a typo, instead of the DWORD being 'OAL post full if diff fails' I entered it as 'OAB post full if diff fails'

After the correction I rebuilt the OAB and the errors are gone.

Yes, spelling counts.  Thanks - Frank -
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