tcengineer
asked on
How to show Address book entries when clicking the "To:" field of a new message.
A user is complaining that she can't see any contact information (either local contacts or Global address entries. when she creates a new message and clicks the "To:" button.
She can see the local contacts if she clicks the "Contacts" button on in the bottom left frame of the main outlook window.
To preface, this was working until she install Adobe Acrobat Pro (which she had problems installing and called Adobe tech support to help her with that installation). Since we run Webroot Spysweeper (with Anti-virus) , I believe the installation problems with Adobe were because Spysweeper was protcting the registry.
Short of uninstalling and reinstalling Outlook 2007, can I get the address book entries to appear when she clicks the "To:" button on new messages?
Thanks in advance,
John 88{Q
She can see the local contacts if she clicks the "Contacts" button on in the bottom left frame of the main outlook window.
To preface, this was working until she install Adobe Acrobat Pro (which she had problems installing and called Adobe tech support to help her with that installation). Since we run Webroot Spysweeper (with Anti-virus) , I believe the installation problems with Adobe were because Spysweeper was protcting the registry.
Short of uninstalling and reinstalling Outlook 2007, can I get the address book entries to appear when she clicks the "To:" button on new messages?
Thanks in advance,
John 88{Q
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checked the box to enable auto complete in Tools, options, send,
ASKER
If I understand correctly, with auto-complete, when you type parts of an email address in the "To:" field, the drop-down menu appears with all addresses that meet the typed in substring until you find the correct address.
This behavior works but the user's process is to click the "To:" button and search the email address. I think the autocomplete behavior is easier, but that's not my call. I'm wondering if some registry key got stomped when Adobe Acrobat was installed, since that's when the behavior started.
This behavior works but the user's process is to click the "To:" button and search the email address. I think the autocomplete behavior is easier, but that's not my call. I'm wondering if some registry key got stomped when Adobe Acrobat was installed, since that's when the behavior started.
If you disable Acrobat addin in Addin Manager, will To button work?
Repair Outlook by going to Help > Detect and Repair.
If no joy, reinstall Outlook.
Repair Outlook by going to Help > Detect and Repair.
If no joy, reinstall Outlook.
ASKER
The machine is running Vista Ultimate so no Detect and Repair. I did have her run the replacement (Office Diagnostics) and she said it didn't find anything.
When I can get back in touch with her (it might be Monday), we'll try disabling the Acrobat add-in and see what that does.
FYI: I even tried re-importing the contacts but no luck.
John 88{Q
When I can get back in touch with her (it might be Monday), we'll try disabling the Acrobat add-in and see what that does.
FYI: I even tried re-importing the contacts but no luck.
John 88{Q
ASKER
Well, I ended up calling Microsoft ( I couldnt' see the Adobe add-in).
It turns out to be a little know option (at least to me):
Click on Contacts on the bottom left of the Outlook main window, then click the small address book icon. There are 2 Search options at the top "Name Only" and "More Columns". The default is "Name Only". Somehow the "More Columns" option got selected. That was the culprit. I never would have found that in a million years.
Thanks for the suggestions war1,
John 88{Q
It turns out to be a little know option (at least to me):
Click on Contacts on the bottom left of the Outlook main window, then click the small address book icon. There are 2 Search options at the top "Name Only" and "More Columns". The default is "Name Only". Somehow the "More Columns" option got selected. That was the culprit. I never would have found that in a million years.
Thanks for the suggestions war1,
John 88{Q
John, glad the problem is fixed. Thanks for the points.
ASKER
I'm sort of at a loss.