Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Upgrading SEP 11 managed clients to SEP 11 MR2 - clients wont connect to Management Console

Posted on 2008-06-13
8
Medium Priority
?
1,223 Views
Last Modified: 2013-12-09
We upgraded to SEP MR2 and are in the process of upgrading clients.  The problem is once the clients are upgraded they will not connect to the Management Console unless the previous version of SEP is completely uninstalled and the new version is installed.  Anyway to keep from uninstalling on every client computer before pushing the MR2 package?
0
Comment
Question by:wgclark
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 7

Expert Comment

by:CorruptedLogic
ID: 21780627
Question, did anything like the server name or the default group name change during the upgrade? SEP uses a file called sylink.xml to keep track of all the settings etc. I would try copying the xml file from a known working machine to one having the problem. It will be located in \program files\Symantec\Symantec Endpoint Protection. (You may have to unhide files to see it, not sure).

HTH
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 21786530
Try Resetting ODBC connection, I suppose the SEMP is not listed there.
0
 
LVL 1

Expert Comment

by:Losid
ID: 21845976
Wgclark, I had the same problem with my SEPM MR2 upgrading.
One thing is to replace the sylink.xml file in the clients pc's. as CorruptedLogic says, but anyhow you have to preplace the file after stopping the service from the command line.
run CMD and go to c:\program files\symantec\symantec endpoint protection and then type smc -stop. replace the file taken from the management server (better) and in the same dir type the command smc -start.
This should fix the problem. But, by my bad experience with SEPM 11 this issue wast the only one. Once clients were all connected to the Management server and uploaded policies from the server regulary, the next problem was with the definition updating of the server in which telling the truth i made the best i could but didn't fix it  anyway until i updradet from SEPM 11.0 MR2 to SEPM 11.0 MR2 MP1. my best suggestion to fix your problems is to upgrade directly to SEPM 11.0 MR2 MP1 to save your time.

Hope this would help.


Regards
0
Q2 2017 - Latest Malware & Internet Attacks

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out our latest Quarterly Internet Security Report!

 

Author Comment

by:wgclark
ID: 22028853
I have the client loaded on the SEP Management server and it is good to go.  I compared that sylink.xml to other users that do not connect to the server and it is the same.  I installed the software on a new laptop and it does not connect to the management server now either.  I can not get any clients to connect to the management server.
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 22030097
I don't think what you are trying to do is really possible..!
running two version of SEP will probably interfere ..!
0
 

Author Comment

by:wgclark
ID: 22063232
Running the client antivirus on the Management Server will interfere?  They are both the same version - MR2 MP1.  Regardless, it was broke before.  I am going to roll back to the last version that worked for me the initial release version and try to go from there.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 22434665
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Put Machine Learning to Work--Protect Your Clients

Machine learning means Smarter Cybersecurity™ Solutions.
As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as high-speed processing of the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you ever tried to find someone you know on Facebook and searched to find more than one result with the same picture? Perhaps someone you know has told you that they have a 'facebook stalker' or someone who is 'posing as them' online and ta…
The purpose of this Article is to provide information for a newly released variant of malware – with the assumption that many EE Members will have need of the information. According to “Computerworld”, well over one million web sites have been co…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question