Solved

Outlook Client unable to connect to Exchange 2007, but OWA works fine

Posted on 2008-06-13
7
559 Views
Last Modified: 2008-06-26
I have a user that is not able to connect via Outlook (Outlook 2003) but OWA works great.  This is not a new user and they have been on the Exchange 2007 server for quite a while.  All of a sudden they called in because Outlook wouldn't connect anymore.
I tried everything and I can't come up with anything.  I even tried moving their mailbox to a different OU and still nothing.  I can also attach their mailbox to my Outlook via open another users mailbox.
0
Comment
Question by:dunersbsquad
  • 4
  • 3
7 Comments
 
LVL 15

Expert Comment

by:LegendZM
ID: 21781010
Are they unable to connect to outlook from within the org, or using Outlook Anywhere rpc over https?
0
 

Author Comment

by:dunersbsquad
ID: 21781057
Unable to connect to Outlook from within org.
0
 
LVL 15

Expert Comment

by:LegendZM
ID: 21781071
A quick fix might be to delete her profile and let windows create a new one.  You'll have to restart the computer and log in as a different user than her. Then go to Documents & settings and delete her username's folder. Of course, make sure all her files are backed up first, her email should be already since it's on the Exchange server.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 

Author Comment

by:dunersbsquad
ID: 21781107
I've tried the deleting of profile trick and I've trying from 2 completely seperate machines that they have never logged into before.  And I am NOT using roaming profiles.
0
 
LVL 15

Expert Comment

by:LegendZM
ID: 21781116
And the 2 separate machines are able to log in fine using Outlook? Does she receive any error codes? Anything in the event log?
0
 

Author Comment

by:dunersbsquad
ID: 21781146
No unable to connect with the other 2 machines.
0
 

Accepted Solution

by:
dunersbsquad earned 0 total points
ID: 21798203
had to delete the mailbox and recreate.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Resolve DNS query failed errors for Exchange
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now