Outlook Client unable to connect to Exchange 2007, but OWA works fine

Posted on 2008-06-13
Last Modified: 2008-06-26
I have a user that is not able to connect via Outlook (Outlook 2003) but OWA works great.  This is not a new user and they have been on the Exchange 2007 server for quite a while.  All of a sudden they called in because Outlook wouldn't connect anymore.
I tried everything and I can't come up with anything.  I even tried moving their mailbox to a different OU and still nothing.  I can also attach their mailbox to my Outlook via open another users mailbox.
Question by:dunersbsquad
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 15

Expert Comment

ID: 21781010
Are they unable to connect to outlook from within the org, or using Outlook Anywhere rpc over https?

Author Comment

ID: 21781057
Unable to connect to Outlook from within org.
LVL 15

Expert Comment

ID: 21781071
A quick fix might be to delete her profile and let windows create a new one.  You'll have to restart the computer and log in as a different user than her. Then go to Documents & settings and delete her username's folder. Of course, make sure all her files are backed up first, her email should be already since it's on the Exchange server.
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.


Author Comment

ID: 21781107
I've tried the deleting of profile trick and I've trying from 2 completely seperate machines that they have never logged into before.  And I am NOT using roaming profiles.
LVL 15

Expert Comment

ID: 21781116
And the 2 separate machines are able to log in fine using Outlook? Does she receive any error codes? Anything in the event log?

Author Comment

ID: 21781146
No unable to connect with the other 2 machines.

Accepted Solution

dunersbsquad earned 0 total points
ID: 21798203
had to delete the mailbox and recreate.

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Exchnage 2013 Database - Dirty Shutdown 4 105
Export email data from Google to PST files 8 76
Migrate EDB to PST 5 53
Email DNS Issue 2 29
Find out what you should include to make the best professional email signature for your organization.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question