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Outlook Client unable to connect to Exchange 2007, but OWA works fine

Posted on 2008-06-13
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Last Modified: 2008-06-26
I have a user that is not able to connect via Outlook (Outlook 2003) but OWA works great.  This is not a new user and they have been on the Exchange 2007 server for quite a while.  All of a sudden they called in because Outlook wouldn't connect anymore.
I tried everything and I can't come up with anything.  I even tried moving their mailbox to a different OU and still nothing.  I can also attach their mailbox to my Outlook via open another users mailbox.
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Question by:dunersbsquad
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7 Comments
 
LVL 16

Expert Comment

by:LegendZM
ID: 21781010
Are they unable to connect to outlook from within the org, or using Outlook Anywhere rpc over https?
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Author Comment

by:dunersbsquad
ID: 21781057
Unable to connect to Outlook from within org.
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LVL 16

Expert Comment

by:LegendZM
ID: 21781071
A quick fix might be to delete her profile and let windows create a new one.  You'll have to restart the computer and log in as a different user than her. Then go to Documents & settings and delete her username's folder. Of course, make sure all her files are backed up first, her email should be already since it's on the Exchange server.
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Author Comment

by:dunersbsquad
ID: 21781107
I've tried the deleting of profile trick and I've trying from 2 completely seperate machines that they have never logged into before.  And I am NOT using roaming profiles.
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LVL 16

Expert Comment

by:LegendZM
ID: 21781116
And the 2 separate machines are able to log in fine using Outlook? Does she receive any error codes? Anything in the event log?
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Author Comment

by:dunersbsquad
ID: 21781146
No unable to connect with the other 2 machines.
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Accepted Solution

by:
dunersbsquad earned 0 total points
ID: 21798203
had to delete the mailbox and recreate.
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