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Backup Exec v12 Update:  Public Folders/Mailboxes all gone!

Posted on 2008-06-13
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Last Modified: 2013-12-01
Hi Guys,

I recently upgraded our Backup Exec v10 to v12.  After doing the live updates and rebooting the Exchange Server, i wen to create my jobs and my Public Folders and User's Mailbox is not showing up on the Selection tree.  I've doubled check all the appropriate licenses to see if they are all installed and they are.  I uninstalled and re-installed the Remote Agent for Exchange, stopped the service and still no luck.  Any idea why my folders wont show up?  Please advise.  Thank you!
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Question by:PatinaGroupIT
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Expert Comment

by:cshepfam
ID: 21781614
v 10 and 12 have different views.  Same thing happened to me when I upgraded, only to find out they are not gone, just not visible.  If you go to do a restore and select the Exchange server > Information Store > First Storage Group > The Full Backup > Mailbox store and Public folder store are visible there.
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by:PatinaGroupIT
ID: 21781668
CSHEPFAM,

i'm not doing a restore, i'm setting up new jobs.
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cshepfam earned 2000 total points
ID: 21782035
This is what you do.  You can do a practice one if you want.


Go to Job Setup

Backup Tasks > New Job using wizard

Create a backup job with custom settings

Expand Domains > Active Directory Domains > Your Domain

Expand the Exchange server with Mailboxes on it

Select Microsoft Information Store

Click Next

Skip the Test, Click Next again

Click Next

Label it Test then click Next

If that's the device you want to use, click Next

Click Next

Now select Full - Database and Logs

Make sure you have "Enable the restore of individual mail messages..." checked.

(You can select the "Guide Me" tab to get a better feel for how it's going to be backed up.


Click Next

And then click Finish.  Run the job now.




When the job is finished, do the restore and you will see that it successfully backed up each individual email.  You'll see the whole structure in there.



Hope that helps.
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Author Comment

by:PatinaGroupIT
ID: 21782327
Thanks for the quick response.

i dont think this is going to work, i need to be able to see the public folder and mailbox tree on my selection so i can select indidiviual folders and mailboxes to back up.  

the first time i upgraded 10v to 12v, i applied it over the top (just upgraded it without uninstalling v10), everything was fine, until my backups were running very slow and sluggish.  so i uninstalled v12 and re-installed it, this is when my folders dissapered.
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