shadow copy client - cannot see previous version tab
Posted on 2008-06-14
I'm wondering if there is a way to verify the installation of the Microsoft shadow copy client on an XP workstation?
Situation - User called stating they needed to restore a folder with an access database file 50MB in it from last night. The folder is on a server drive with shadow copy enabled. User is accessing it from a mapped drive pointing to a UNC path on a DFS share. I reinstalled the shadowcopy.msi on the client PC, rebooted, and still no previous versions tab for the user.
I reinstalled the shadowcopyclient.msi on my admin box as I could not see the previous versions tab as well. I access the folder from the same mapped drive to UNC path on a DFS share. Now I can see the tab and the backups on my admin box when logged in as admin. When logged in as a normal user I can see the previous verion tab on my admin box, but no backups as my regular user account does not have permissions in that folder.
I'm thinking it's an issue with explorer.exe on the users XP box? Any suggestions?