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shadow copy client - cannot see previous version tab

Posted on 2008-06-14
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Last Modified: 2012-05-05
Hello All,
I'm wondering if there is a way to verify the installation of the Microsoft shadow copy client on an XP workstation?

Situation - User called stating they needed to restore a folder with an access database file 50MB  in it from last night. The folder is on a server drive with shadow copy enabled.  User is accessing it from a mapped drive pointing to a UNC path on a DFS share.   I reinstalled the shadowcopy.msi on the client PC, rebooted,  and still no previous versions tab for the user.  

I reinstalled the shadowcopyclient.msi on my admin box as I could not see the previous versions tab as well. I access the folder from the same mapped drive to UNC path on a DFS share. Now I can see the tab and the backups on my admin box when logged in as admin.  When logged in as a normal user I can see the previous verion tab on my admin box,  but no backups as my regular user account does not have permissions in that folder.  

I'm thinking it's an issue with explorer.exe on the users XP box?  Any suggestions?

Thanks!!!
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Question by:dforristall
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by:dforristall
ID: 21785212
Points doubled to 250
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Author Comment

by:dforristall
ID: 21788030
Maybe someone will respond for 500?  I can't be the only one working weekends am I? :-)
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Expert Comment

by:moorhouselondon
ID: 21788864
Personally I wouldn't entrust Shadow Copy to MDB files, which are fragile anyway.  I would insist the user comes out of Access to do the backup.
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Author Comment

by:dforristall
ID: 21820046
Thanks for the trial.  I asked this question to test the service,  but from the lack of answers received after 4 days,  I am not going to continue with my account as a paid service.  Thank You
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Expert Comment

by:moorhouselondon
ID: 21825234
1. I take it that logging directly into the Server console you can see these tabs?

2. What happens if you use a hard mapping to the drive (rather than DFS)?

3. This might sound silly, but create a file called fred, and put it in the folder with the problem.  Can this file be seen under all situation: both pc's, both logins?
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Accepted Solution

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dforristall earned 0 total points
ID: 21828398
Hello All,   I ended up pushing the Shadow copy client out to all PCs in the OU as a mandatory install.  After the 2nd install the user was able to see the previous version tab.  I don't know why it took 2 installs for him to see it, but all is working now. Thanks!
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