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Cannot receive email from some domain

Posted on 2008-06-14
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Last Modified: 2010-03-06
my company is using windows server 2003 + exchange 2003 .. we have 3 domains with 1 fixed IP in the server ...but this 3 domain DNS hosting in 3 different dns hosting company . we are facing a problem that 1 of the domain cannot receive email from some domains. for sure, it can receive emails normally some many domain. i have tried to change DNS hosting company but still having same problem. also this 3 domain also secure by the same spam and anti-virus application in the server. pls help .. many many thank you!
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Question by:jaffelam
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Expert Comment

by:tigermatt
ID: 21785275
If it's only certain domains you are having problems receiving mail from, then I would be starting to point the finger of blame at their mail servers. Unless you've programmed your server to block mail from these domains (you would know if you had), and because some domains can send mail to you just fine, I don't think it's an issue at your end.

It would be useful if you could give us an NDR which is received by the sending domain.
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Author Comment

by:jaffelam
ID: 21785741
Dear tigtermatt,  Thank you so much for your reply.

actually, the sender do not receive any error messages (NDR) after they sent out the email to our domain. which mean they don't know they cannot send email to our domain. they also create an account for me and i have tried to use this account by webmail to send email to our domain and proved no any error return and of cos our domain also cannot receive anything. but it work if i use outlook with my local smtp server. is there any tools can test thier domain and our domain ? thank you!
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Accepted Solution

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tigermatt earned 2000 total points
ID: 21785957
That's highly unusual. Can you enable message tracking on your Exchange server, then try sending a message to yourself and see if it appears in a message tracking search? If it does or it doesn't, that gives us somewhere to start. Instructions for enabling and using this feature are at http://www.amset.info/exchange/message-tracking.asp.

-tigermatt
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