Earthlink removal

Posted on 2008-06-14
Last Modified: 2013-11-09
A client of mine was on earthlink dial up.  She has switched to Verizon wireless (which shows as a dial up connection)  With Earthlink still installed Verizon is able to connect to the web, after removing all Earthlink software and connection information internet connection stops.  Wireless connection to Verizon works either way, internet does not.  I installed Firefox with the same results.  I've also restored IE default settings, and after removing Earthlink software reinstalled Verizon software, still nothing.  I'm at a loss here, any help would be appreciated.
Question by:danielspcs
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Expert Comment

ID: 21785876
Having worked for Earthlink, I can tell you that depending on the type of software used, it may have affecting your TCP/IP stack. If you're running XP, removed and reinstalling this part of your OS is pretty simple. You would just go into the control panel, add/remove Windows Components and uninstall the TCP/IP stack. Do NOT do this unless you have an XP install CD as when you go back to there to re-install it, you'll need the install disk to do so. I know this is a pain, but Earthlink/Comcast software can be pretty intrusive.

Author Comment

ID: 21785977
She doesn't have the xp disk, can I use any xp disk to reinstall this option?

Author Comment

ID: 21785990
Can I go to network connections and remove TCP/IP protocol, then reinstall it?
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Expert Comment

ID: 21786006
Any XP should do, as long as it's the same 'type', like XP Professional. You can try removing the protocol first if you wish, but more than likely the entire windows component will need to be removed.

Author Comment

ID: 21786721
Gave the TCP/IP option a try, no change.  After contacting Verizon again, I'm sure it's an issue on their part,  I'm able to connect with the ability to send data but once connected no receive signal.  They are checking it out.  One other thing that's strange is the wireless modem attached the the computer is showing disconnected when I'm connected to Verizon.  I would think when the network connection is connected the adapter should also show connected?
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Expert Comment

ID: 21786783
I'm assuming that this is a cell card, when using the VZ Access Manager, are you connecting to the broadband service? And unless the card is connected, it won't show as 'on', but if connected, you should see it as connected.

Accepted Solution

danielspcs earned 0 total points
ID: 21818885
I was finally able to remove the Earthlink block...  just in case anyone runs into the same problem try the following:

Log in as Administrator in safe mode with network.
Open Internet Explorer
When you receive the message, internet explorer cannot connect
Click Diagnose Connection Problems
Run the Diagnostics Wizardd
It should find a dialer, click yes to remove.
That fixed my issue.

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