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Solved

triplicate events on Blackberry

Posted on 2008-06-14
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Last Modified: 2010-04-21
I am using BES server for Blackberry activation,  I can send and receive fine, However I am having triplicate events on my blackberry

 

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Question by:Remotekha
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Accepted Solution

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Habeebmast7 earned 500 total points
ID: 21788048
Presuming it to be a single user issue.
Below instructions shud help.

1. Check if you have dublicate events on your Outlook client too.
If yes, delete the duplicates. If NO....folllow the below instructins.

2. Connect the device to the desktop Manager. In Intellesync,  disable the wireless synchronization and sync it up with you calendar. That shall delete the duplicate Items.

3. Re-enable the Cal wireless sychrnisation on the desktop manager.

- Habeeb
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Author Closing Comment

by:Remotekha
ID: 31467362
Hi,
Thanks for that, I just need to make more clearer, We are using the Entrprise Blackberrry server, which installed on the same exchange 2003 server.  I usually logon as besadmin whenever i need any thing related to a blackberry issue.

Sorry, I am new to Blackbery, so can you give me more details what i have to exactely on the enterprise Blacberry server, Will i need to plugin the device (USB) to the server, and finally is there any thing to do on the Blackberry itself.

Many thanks
0
 

Author Comment

by:Remotekha
ID: 21788921
Hi,
Thanks for that, I just need to make things more clearer, We are using the Entrprise Blackberrry server, which installed on the same exchange 2003 server. I usually logon as besadmin whenever i need to do anything related to a blackberry issue.

Sorry, I am new to Blackberies, so can you give me more details what i have to exactely on the enterprise Blacberry server, Will i need to plugin the device (USB) to the server, and finally is there any thing to do on the Blackberry itself.

Many thanks
0
 
LVL 4

Expert Comment

by:Habeebmast7
ID: 21790839
This is to be done on the client end....nothing to change on the server if it is a single user issue.

Connect the device to the clients computer.
Open up Desktop Manager -> Goto Intellisync -> Configure PIM -> Blackberry Wireless Calendar.
Change it to outlook calendar and sync.
Once duplicate items are removed....go back nd enabge Wireless Calendar sync.

 








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Author Comment

by:Remotekha
ID: 21791684
The user do not have Desktop manager installed on the machines, everything is controlled form the BES server!! Hope this is clear enough

Thanks
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