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Event Viewer - Error

Posted on 2008-06-14
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Last Modified: 2010-05-18
Event Type:      Error
Event Source:      Windows Server Update Services
Event Category:      Synchronization
Event ID:      364
Date:            6/12/2008
Time:            05:46:24
User:            N/A
Computer:      DAVIDO
Description:
Content file download failed. Reason: The server does not support the necessary HTTP protocol. Background Intelligent Transfer Service (BITS) requires that the server support the Range protocol header.
 Source File: /msdownload/update/v3-19990518/cabpool/lp-hu-hu_e3692d9400dc64172cfb1ca914318c65f8d3df92.exe Destination File: c:\WSUS\WsusContent\92\E3692D9400DC64172CFB1CA914318C65F8D3DF92.exe.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Question by:3986
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Accepted Solution

by:
Wakeup earned 500 total points
ID: 21787727
CAUSE

This is most likely a problem with a proxy server or firewall that you have. BITS downloads use HTTP 1.1 range requests commonly while running in the background download mode. If you have a proxy or firewall that either block these requests or does not fully support them, you might run into this issue.

WORKAROUND

Try these steps as a workaround on the WSUS server, if you unable resolve
this issue from the proxy/firewall side.

1. net stop WSusService

2. CD "%programfiles%\Update Services\tools\osql\osql.exe" -S <SQL instance name -E -b -n -Q "USE SUSDB update tbConfigurationC set BitsDownloadPriorityForeground=1"
3. net start WSusService


Got that from here:
http://www.wsuswiki.com/ContentFileDownloadFailedAccessDeniedNoHTTP

See if that solves your issues.
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LVL 17

Expert Comment

by:Wakeup
ID: 21787730
Method 1: The proxy server does not support HTTP 1.1 range requests
Modify the proxy server settings to support HTTP 1.1 range requests. If you cannot modify the proxy server in this manner, configure BITS to work in foreground mode. To do this, follow these steps:1. Click Start, click Run, type one of the following commands, and then click OK.

If you are using WSUS 2.0 with a MSDE or WMSDE database that was created by a default WSUS installation, type the following command:
%programfiles%\Update Services\tools\osql\osql.exe -S %Computername%\WSUS -E -b -n -Q "USE SUSDB update tbConfigurationC set BitsDownloadPriorityForeground=1"
If you configured WSUS 2.0 to use an existing installation of Microsoft SQL Server, type the following command:
%programfiles%\Update Services\tools\osql\osql.exe" -S %Computername% -E -b -n -Q "USE SUSDB update tbConfigurationC set BitsDownloadPriorityForeground=1"
If you are using WSUS 3.0 with a Windows Internal Database that was created by a default WSUS installation, type the following command:
%programfiles%\Update Services\Setup\ExecuteSQL.exe -S %Computername%\MICROSOFT##SSEE -d "SUSDB" -Q "update tbConfigurationC set BitsDownloadPriorityForeground=1"
If you configured WSUS 3.0 to use an existing installation of SQL Server, type the following command:
%programfiles%\Update Services\Setup\ExecuteSQL.exe" -S %Computername% -d "SUSDB" -Q "update tbConfigurationC set BitsDownloadPriorityForeground=1"
2. Restart the Update Services service. To do this, follow these steps:a.  Click Start, click Run, type services.msc, and then click OK.
b.  In the Services dialog box, right-click Update Services, and then click Restart.
 

Method 2: The "Enable HTTP Byte-Range request with Gateway AV" setting is not enabled
Click to select the Enable HTTP Byte-Range request with Gateway AV check box on the Internal Settings page of the SonicWALL configuration tool. For more information about how to modify the SonicWALL firewall features, contact SonicWALL support. To do this, visit the following SonicWALL Web site:
http://www.SonicWALL.com/support (http://www.sonicwall.com/support)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


FROM HERE:
http://support.microsoft.com/kb/922330/en-us
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Author Comment

by:3986
ID: 21787756
Sorry but i'm very confuse now...

What is a HTTP 1.1 range requests ? And how can i configure my firewall to support it ? is it a rage of ports ?

And.. when im trying to enter the command :  
"C:\Program Files\Update Services\tools\osql\osql.exe" -S %Computername% -E -b -n -Q "USE SUSDB update tbConfigurationC set BitsDownloadPriorityForeground=1"

I get error massage : "[Shared Memory]SQL Server does not exist or access denied.]
and : [Shared Memory]ConnectionOpen (Connect()).


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