Link to home
Start Free TrialLog in
Avatar of cwaldick
cwaldickFlag for United States of America

asked on

Mouse not working - Outlook 2007

I have had this problem before in Word 2007 after a new update. I found the solution on microsoft's site where I had to delete a data folder in the registry and that solved my problem.

The outlook problem I'm having is very similar but with a few differences.

Similar Issues..
The mouse does not work when editing an e-mail. I have to use my arrow keys to move around.
It happened after a new update (Unfortunately I Cannot restore)
Outlook was open when the update ran. (It is scheduled after hours)

Differences.
The mouse does not work even if you are not editing the E-mail (In the preview pane when trying to highlight text)
When I close Outlook and re-start it again the problem is resolved for a few minutes then it starts up again.
There is no similar data folder in the registry, like the one word has, that I can delete.
Microsoft does not have help on this topic.

I have Office 2007 Proffesional on a Vista machine.

Please help 1!!

Thanks

Chris

Avatar of war1
war1
Flag of United States of America image

Hello cwaldick,

Go to Control Panel > Add/Remove Programs > Windows Updates, and remove the update that you installed that cause this problem.

Hope this helps!
war1
Avatar of cwaldick

ASKER

Still a problem. I don't think there is a solution I will close the file
ASKER CERTIFIED SOLUTION
Avatar of war1
war1
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial