Solved

Mouse not working - Outlook 2007

Posted on 2008-06-15
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Last Modified: 2011-10-10
I have had this problem before in Word 2007 after a new update. I found the solution on microsoft's site where I had to delete a data folder in the registry and that solved my problem.

The outlook problem I'm having is very similar but with a few differences.

Similar Issues..
The mouse does not work when editing an e-mail. I have to use my arrow keys to move around.
It happened after a new update (Unfortunately I Cannot restore)
Outlook was open when the update ran. (It is scheduled after hours)

Differences.
The mouse does not work even if you are not editing the E-mail (In the preview pane when trying to highlight text)
When I close Outlook and re-start it again the problem is resolved for a few minutes then it starts up again.
There is no similar data folder in the registry, like the one word has, that I can delete.
Microsoft does not have help on this topic.

I have Office 2007 Proffesional on a Vista machine.

Please help 1!!

Thanks

Chris

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Question by:cwaldick
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4 Comments
 
LVL 97

Expert Comment

by:war1
ID: 21788865
Hello cwaldick,

Go to Control Panel > Add/Remove Programs > Windows Updates, and remove the update that you installed that cause this problem.

Hope this helps!
war1
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Author Comment

by:cwaldick
ID: 22516685
Still a problem. I don't think there is a solution I will close the file
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LVL 97

Accepted Solution

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war1 earned 500 total points
ID: 22517619
cwaldick, did you remove the updates by going to Add/Remove Programs?

Run this troubleshooter for Outlook 2007
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook. Do the same for outlprnt file.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook files. If using Windows XP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK.

If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins disable the addins.

If Outlook does not open, go to Start > Run - and type outlook /safe

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. On the Help menu, click Office Diagnostics. > Continue > Start Diagnostics

6. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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