Getting Knocked Off the Internet

Posted on 2008-06-15
Medium Priority
Last Modified: 2013-12-08
Good morning! I just installed a brand new PC for my wife.  It is a Lenovo ThinkPad T61 running Windows XP Professional (Version 2002 with SP2) and Office 2007.  Her anti-virus software is ESET NOD32 Antivirus V3.0.  She gets knocked off the Internet frequently during the day (and fixes it using the Windows Repair function).  I am on the same wireless LAN in our home and we both use the same Internet access (Towerstream), but I am NOT getting knocked off the Internet.  There must be some setting(s) in Windows XP that are causing this to happen.  Please let me know what I should try.  Thanks!

Mike Kinkead
Question by:mdkinkead
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Accepted Solution

JimInLakeland earned 2000 total points
ID: 21789022
You need to update the drivers and firmware. I had the same problem with my T61. After the firmware update and driver update, the problem went away.
LVL 29

Expert Comment

ID: 21789214
>>I am on the same wireless LAN...

Where is her computer relative to the wirless router? Perhaps the signal is too weak for continued connection?

Author Closing Comment

ID: 31467353
JimInLakeland---Many thanks for your response.  How do I update the firmware and drivers?  I assume that I just go to the Lenovo site and can find the download for T61 firmware and drivers.  Is that correct?

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Author Comment

ID: 21789571
Badotz---  We have had the wireless LAN installed since 1999.  It works fine.

Expert Comment

ID: 21789701

Just go to www.lenovo.com and go into the "Download and Drivers" section under support. Enter your FRU number (its on the bottom of the laptop case) and it will give you the relevant firmware and drivers.


Author Comment

ID: 21790424
Excellent!  Many thanks, Jim.


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