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No Audio Installed when Recording, OK when Playing under Vista

Posted on 2008-06-15
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Last Modified: 2013-11-13
My Edirol UA-25 Sound Card crashed during the recording of a song, overusing the modulating wheel on a USB piano, the Sound Card froze up with a continuous whining, could only get rid by unplugging USB cable from Sound Card.

Had to reboot Windows Vista to refind the Sound card, the lights on the card lit up, but Vista did not recognise the Edirol sound device and under Play, Record 'no audio device installed'.

I have uninstalled and re-installed the Sound Card driver for my Edirol USA-25 external Sound Card, and it has been found when the Sound Card was plugged in, and installed ok.

I tried to get Vista to recognise the card by unplugging the sound card and plugging it back it, but Vista only installed the Generic USB Composite Device.

This gives me Playing of sounds, but the Recording still has 'no device installed'

The driver being used is NOT my usual Edirol Sound card driver, it is giving me speaker choice options I don't usually get?

Looks as if Vista is not 'seeing' my installed Edirol drivers, and installing some generic driver instead which only gives playback, not record facillities?

My Vista Sound Service is running ok, as I can hear sounds playing, but the record function is just not showing up anywhere, either in Vista or in Cubase, my sound recording software.

Any ideas why Vista is choosing to install a generic USB sound driver instead of seeing the installed Edirol software?

Any ideas why Playing is ok, but Recording is not showing the installed driver?

thanks for any help


Achintya


OS Name      Microsoft® Windows Vista" Ultimate
Version      6.0.6001 Service Pack 1 Build 6001
System Manufacturer      Dell Inc.
System Model      Dimension 8400
System Type      X86-based PC
Processor      Intel(R) Pentium(R) 4 CPU 3.00GHz, 2992 Mhz, 1 Core(s), 1 Logical Processor(s)
BIOS Version/Date      Dell Inc. A09, 07/07/2006
SMBIOS Version      2.3
Windows Directory      C:\Windows
System Directory      C:\Windows\system32
Boot Device      \Device\HarddiskVolume1
Locale      United Kingdom
Hardware Abstraction Layer      Version = "6.0.6001.18000"
Installed Physical Memory (RAM)      4.00 GB
Total Physical Memory      3.00 GB
Available Physical Memory      1.54 GB
Total Virtual Memory      6.85 GB
Available Virtual Memory      5.37 GB
Page File Space      3.91 GB
Page File      D:\pagefile.sys



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Question by:Achintya
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by:fredshovel
ID: 21789572
Letting Vista choose a driver for an Edirol product -- that can't be good.
I would do a system restore back to before the crash and then re-install the edirol software/drivers again.
Go to Audio and hardware, and make sure that your edirol soundcard is chosen for recording and playback.
Also you don't mention MIDI -- Shouldn't you be recording your keyboard as midi into Cubase? I don't see the Edirol saying that it has a MIDI set, so what are you using for MIDI?
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Author Comment

by:Achintya
ID: 21790848
I did a full system restore and the same situation... even though 2 days before the crash occurred.  

I unplugged the Edirol USB sound card, then used the Edirol uninstall to take out the driver again, rebooted, then reinstalled and replugged the Editorl USB sound card.  Vista saw the card, then proceeded to 'search' for the driver.  I forced the search to be the whole c drive to give the search the chance to find the Edirol driver, but it once again found the generic USB driver, which it installed.

The strange part is that on reboot the Edirol sound card lit up, even before I tried all this.

I tried to do a right click on the blank recording panel and managed to install an 'analog connector' which is the only device listed as available.  It shows a picture of a PCI card!  The Playback panel shows a picture of speakers.  I think both options are coming from the generic USB driver installed.

Is the 'sound' panel, the  Audio and Hardware option panel you are describing?

Re. Midi, it is a straight midi-keyboard, no onboard sounds, so it is installed direct into Vista and is found by my music software as a midi input device, which seems to work ok.  I don't run my keyboard through my sound card at all.

If you can help at all, I would be grateful.


achintya

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by:fredshovel
ID: 21791248
PLAN A
I suppose we could try a few things. The Edirol Software Driver would have come on a Disc, so you sit it in you CD/DVD disc drive.
So -- I would uninstall the Vista driver and go through the motions again of trying to get Vista to look for the Edirol Driver -- but this time tell it to look in your CD/DVD drive  -- E, F G or whatever it is.

PLAN B  -- THIS IS PROBABLY THE BEST OPTION.
There are Edirol Driver for the UA-25 here for vista -- There's 32 bit and 64 bit -- make sure you choose the correct one for your system -- download and install --- Uninstall all  the other drivers first.
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by:fredshovel
ID: 21791253
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by:Merete
ID: 21791266
Am I reading this correctly?
your trying to add an external sound card via usb 1 or 2? >>Edirol UA-25 Sound Card
http://www3.shopping.com/xPO-Edirol-Edirol-UA-25-USB-Bus-Powered-Stereo-Audio-Interface
I'll have to take a look at how this is supposed to be connected.
Compatible Audio Standards >> ASIO 2  
 while you already an onboard sound card?<< which is ADI 1980 AC'97
You cant use 2 cards with ASIo. Disable the other one and use the UA-25, its a starting card.
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by:fredshovel
ID: 21791546
Hey Merete,
My understanding of  ASIO protocol  is that it's used to bypass a lot of the windows processing -- especially when multiple 1/0 is in use. But I run an M-Audio 2496 Audiophile soundcard -- ASIO which has support for ASIO alongside a Soundblaster toy -- no problems. They just can't share the same driver.

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by:Merete
ID: 21791683
I'm using FL studio 8 which has asio and it will not let me use my onboard nvidia sound card with it
So to record using FL studio asio drivers for midi in I have to remove my nvidia drivers from the program FL studio 8
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by:Merete
ID: 21791743
Just to add  this is for xpsp2, I had to disable the Midi music playback> microsoft GSwavetable SW synth as it's not compatible with the asio drivers in FL8.
 I dont know if that is relevent for this but maybe worth a look in your audio devices Achintya.
Like I said it's Vista and is this software compatible?
All drivers must be signed to use in Vista so that maythe problem.
http://www.pcdj.co.uk/forums/printthread.php?t=1852
Drivers
http://www.asio4all.com/

USB Audio ASIO Driver for Windows Vista
http://www.brothersoft.com/usb-audio-asio-driver-for-windows-vista-111581.html
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by:fredshovel
ID: 21791773
Just to clarify FL Studio is Software. You were talking about using 2 x soundcards (hardware) either one being on ASIO protocol.
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by:Merete
ID: 21791798
awe forgive me let me rewrite it just for you Fred
You cant use 2 cards with ASIo
corrected
You cant use 2 audio cards when using ASIo drivers on one of them
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by:Merete
ID: 21791804
And i added after that >Disable the other one and use the UA-25, its a starting card.
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by:Achintya
ID: 21792588
HI

I don't have (to my knowledge) any other sound card, just the external Edirol sound card.  I have installed and unstalled the correct and latest Vista drivers many times over the weekend but each time I reboot the PC, the lights on the Edirol come on, then the PC goes into 'found new hardware mode'... it searches 'online' then gives up and asks where the drivers are;  I have tried to point it at windows system, windows system 32, the actual windows/drivers folders, and in desperation even the whole of the c: drive, and it keeps finding the wrong drivers, not the installed Ediorol drivers.

Here are the drivers it says it is installing:

dmk.sys
portcls.sys
usbaudio.sys
sysfxui.dll
wmalfxGFXBSP.dll

I have tried to delete these files in admin mode, but they reappear when installed.

When I look in the sounds panel for Playback/Recording I see there is an 'edirol' driver for Playback called 'speakers' saying working and in the Recording it is saying Analog Connector Edirol UA-25 (with a picture of a PCI card!).

When I open cubase the playback is ok, but the Analog Connector is not even showing up as an Edirol device.

I think I need to identify what drivers are being installed and somehow disable them PERMANANTLY, deleting them doesn't seem to work?

Can anyone identify what these drivers are and how to permanantly stop them installing?

Then I think Ediorol drivers will be found ok.


achintya


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by:Merete
ID: 21792792
Hi achintya
acording to this
http://reviews.cnet.com/desktops/dell-dimension-8400-pentium/4507-3118_7-30919189.html

your onboard chip/ sound card is
Audio Output
Type Sound card - Integrated Sound card name Creative Sound Blaster Audigy 2 Sound output mode 5.1 channel surround Audio output compliant standards AC '97, Dolby Digital 5.1
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by:Merete
ID: 21792899
achintya if you don't know what it is never delete it please.
any fles with .sys is an integral part of your  -windows/sys- system file

dmk.sys << DMK.SYS file in the Windows operating system is associated with a certain applications such as headsets it is a system 32 USB driver.

portcls.sys is a custom audio driver
http://msdn.microsoft.com/en-us/library/aa474681.aspx

usbaudio.sys - USB Audio Class Driver

sysfxui.dll - SysFxUI.dll is a part of Windows Vista. Default location: %WinDir%\System32\DriverStore\FileRepository\wdmaudio.inf_1493ef6e\SysFxUI.dll
http://www.greatis.com/vista/DLL/s/sysfxui.dll.htm

wmalfxGFXBSP.dll << I have no references to this one, but looking at it starts off with> wma is windows media audio.
That's an unknown.

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Author Comment

by:Achintya
ID: 21793503
Hi

Do you think then, that Vista is installing drivers for the Creative Sound Blaster integrated sound card?

But it is naming the drivers as Edirol in the Playback/Recording panel?  

You are right about the sys files, a moment of desperation....

Checking my Devices, I see no mention of the Creative Sound Blaster sound card at all?

Any recommendations to force Vista to stop installing these alternative drivers and recognise the Edirol ones?


ac

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Expert Comment

by:fredshovel
ID: 21797655
You don't say -- as I mentioned above -- if you tried putting the disk with the Edirol driver on in your CD/DVD drive and when Vista wants to know where to search -- pointing it there.
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Author Comment

by:Achintya
ID: 21797738
I tried the CD option, unfortunately I bought the soundcard before Vista appeared on the scene, so it is just an xp service pack 2 driver, the only Vista drivers have to be downloaded and installed from a directory.

Anyway, just to see if it cured the situation, when I did try to point the hardware installer at the Edirol XP driver CD, to a range of different directories, Vista did not recognise any drivers there, and bottled out of the installation process.


achintya

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by:fredshovel
ID: 21797804
You could try creating a new folder on your C drive. Call it Edirol. Place the new Vista drivers there -- as I've said make sure you got the right one -- there are 32 bit and 64 bit drivers.
See if you can break the file down -- like sometimes they put multiple files. Make sure it's not zipped or in .rar format -- as you will have to unzip it first.
Finally tell Vista to look for the actual broken drown driver file in the new Edirol folder.
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Author Comment

by:Achintya
ID: 21797869
HI

When I install from the Edirol installation package, it requests a complete uninstall of the driver previously installed.  This happens ok, then the system has to be rebooted to complete this process, otherwise the installation process won't continue.  Unfortunately, when the PC reboots it then tries to find generic USB Sound drivers to install.  I can still install the Edirol drivers, but I don't know where they are being installed to oir what the names of the driver files are, so cannot do as you suggest.

Any other ideas?


achintya
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Expert Comment

by:Merete
ID: 21798550
You could be facing a clean install to fix things.
From what I have gathered from your comments your onboard has been replaced with these.
To see what drivers are installed for your default onboard card look in the speaker properties  control panel audio
http://extra.benchmarkmedia.com/wiki/index.php/Windows_Vista_Audio_Playback_-_Setup_Guide

Lets make sure you have the right drivers for your on board then maybe the other will function correctly.
It seems everyone with creative cards has a problem.
Do you have the Vista setup disc?
http://neosmart.net/blog/2006/vista-sound-drivers/
http://www.findmysoft.com/drivers/Creative-Sound-Blaster-Live-2-03-0005-beta-sound-card-driver.html
I would also consider running a system file checker
http://dotnetwizard.net/?p=292

Uninstall this external USB audio card
If it has any attached programs uninstall those only.
USB  devices should not need drivers so just remove the USB audio card.
You only install the associated programs which detect the USB device.
Unless I have missed the boat USB is plug and play device.
if you forced the drivers they may have removed your onboard



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Author Comment

by:Achintya
ID: 21799677
HI

thanks for your help here.  I have listed the drivers installed for the onboard card earlier in this thread.

dmk.sys
portcls.sys
usbaudio.sys
sysfxui.dll
wmalfxGFXBSP.dll

My USB external sound card does require drivers, and I have downloaded and installed and uninstalled the Vista drivers for this card a few times now trying to get this working.  

I need to permanantly disable my onboard sound card somehow, so Vista does not try to install drivers for it?  How do I do this?  It is not showing up in my devices list?

I would like to avoid at all costs a clean install.  I am a website designer and musician by profession and have many, many programmes installed which would take days and days to reinstall.  If I can avoid this, I would be very grateful.

Hopefully, the above information is of help?


achintya
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by:Merete
ID: 21800180
However you stated it used to work?
And you were recording and it crashed >>> My Edirol UA-25 Sound Card crashed during the recording of a song,>> overusing the modulating wheel on a USB piano,<< is it damaged?
Did you immediately try a system restore?
Since you had the Device originally working and it was recording I think we have gone off track.
 you dont actually disable the onboard audio drivers in the OS but rather setup the software used in it's control panel to work with your onboard sound card.
Did you try system file checker?
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by:fredshovel
ID: 21800994
Just on this matter: <I don't run my keyboard through my sound card at all.>
I don't think this is the best way to do things, because if you are going in via your PC's MIDI inports and accessing the internal Synth, then it has to pick up a soundcard to play -- and if it was me I wouldn't want it looking for anything but my EDIROL soundcard.

Also we seem to be going around in circles with regards to running the drivers -- you said you can make it search your whole C drive -- then why can't you make it search a little Folder called EDIROL  that you make?

<I can still install the Edirol drivers, but I don't know where they are being installed to oir what the names of the driver files are, so cannot do as you suggest.>
When the Edirol driver is installed it will be listed under hardware in the sound properties panel.


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Author Comment

by:Achintya
ID: 21801073
thanks for the extra advice.

I won't be able to get to this today as I am working on non-music things... but will get back to this asap.


achintya
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by:fredshovel
ID: 21806429
Bottom line is that even though Vista is buggy -- and especially had problems with drivers and devices -- that they and Edirol (which is a branch of Roland) would have workded them out by now. Your internal GM synth is also originally designed by Roland.
So last ditch efforts would be to do a complete hard drive reformat -- reinstall Vista and then the Edirol drivers -- or maybe get a shop to do it in case there are any unknown conflicts.
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Author Comment

by:Achintya
ID: 21807495
hi

I have around 150 software items installed in Vista, as I use the PC for both a web design and music production business, the hard disc reformat and Vista reinstall would probably solve the sound card problem, but involve me in weeks of reinstallation and reconfigurations of settings, a massive job and my current financial position won't allow me to take a week off work to do that job.

So I must perservere with other suggestions in this thread, which I really do appreciate.

I can't get to any other them for a few days, but will keep this threat open for a while until I try out some of the solutions offered.

And thanks for our help also.  It is much appreciated.

If anyone else has thoughts about this strange dilemma, I would be greateful as of this moment I cannot use my sound card to record, and that is a bit tragic as a musician.


bye for now


achintya
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