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Word attachment error

Posted on 2008-06-15
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Last Modified: 2011-10-19
When Outlook opens a Word attachment Runtime Error causes Word to shutdown.  Attachment can be saved to desktop and opened with no problem.

Running Outlook 2003 and Word 2002.

Ran scanpst on outlook.pst.

Turned off all startup programs.

error.jpg
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Question by:pogivoco
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war1 earned 250 total points
ID: 21789098
Hello pogivoco,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1
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Author Comment

by:pogivoco
ID: 21789496
war1
Thanks for the quick reply.  I'll give it a try and let you know if that solves the problem.
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Author Closing Comment

by:pogivoco
ID: 31467369
Thanks for your help.
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Expert Comment

by:war1
ID: 21839068
You are welcome, pogivoco !
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Expert Comment

by:cmitri
ID: 36537709
I am having the same problem with Office 2003, however I do not have an OLK temp folder to clear...
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