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can not open microsoft outlook

Posted on 2008-06-15
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Last Modified: 2013-11-21
im running outlook 2003 and 2007 through pnagent in a published desktop
originally everything was fine however now when i add a new user the first time they open outlook they are asked for a username and password nothing i enter works i used to get the first run wizad which allowed me to enter server name etc.
i had a corrupt profile and maybe i deleted some outlook registry keys which has caused this problem
need help



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Question by:dougdog
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Author Comment

by:dougdog
ID: 21789801
can anyone help?
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Expert Comment

by:JaredJ1
ID: 21811320
Try re-installing Office/Outlook and doing the repair option.
Incidentally, if you ever need to fix a corrupt profile, don't delete stuff from the HKEY_LOCAL_MACHINE section of the registry as that belongs to the server, not the user.
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by:dougdog
ID: 21813696
i tried an office repair but that did not work.
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JaredJ1 earned 2000 total points
ID: 21814111
Here is a sample PRF file. Edit the file and do a find and replace. Replace "JJJ" with the name of your exchange server. There are two entries to replace.
Then try launching the PRF file.
You could use it as a workaround by placing it on the "All Users" desktop and getting users to launch it instead of the Outlook shortcut. You could even create a shortcut to the PRF file and make the shortcut use the Outlook icon...

You'll need to rename the file from a .txt to a .prf
Outlook.txt
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Author Comment

by:dougdog
ID: 21817568
Hi there,
Tomorrow i will try the prf option in my published application settings for outlook, just a few qustions
1: what way does this effect existing users who have profile setup etc, will this recreate it?
2: What happens if no mailbox is configured on the exchange server will it just give an error when they launch outlook?

Thanx
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Expert Comment

by:JaredJ1
ID: 21820388
1. It will modify the existing profile but the config is likely to be the same so the user won't see any different.
2. I think it will pop up with the box where you have to select "Check Name/Server". Presumably users without a mailbox won't be running Outlook?
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Author Closing Comment

by:dougdog
ID: 31467396
thanks for all ure help
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