Improve company productivity with a Business Account.Sign Up

x
?
Solved

Attachment not displayed when printing email.

Posted on 2008-06-15
4
Medium Priority
?
3,005 Views
Last Modified: 2011-10-19
I have a user that when she prints an email that she received from someone or sending to someone the attachment dont show in the printout.  All the others user are not having this problem.  We are running Exchange 2003 on server 2003, running Outlook 2003.
0
Comment
Question by:kfasick
  • 2
4 Comments
 
LVL 23

Expert Comment

by:debuggerau
ID: 21790328
I don't get attachments printing out either, nether do my users.
I thought that attachments need to be opened before printing as the email system only decodes emails...
0
 

Author Comment

by:kfasick
ID: 21790394
If our users print an email that has an attachment, the printout shows that the email has an attachment (with the attachment file name) with it.
AttachmentPrintDisplayed.jpg
0
 
LVL 23

Expert Comment

by:debuggerau
ID: 21790552
ok, a description of the attachments does not appear like this if you have the plain text message type.
Change the default message type to RTF or HTML to see them..

0
 
LVL 5

Accepted Solution

by:
AC_Nova earned 2000 total points
ID: 21811220
You need to install the latest outlook service pack.  Its a known fault with outlook 2003.

http://support.microsoft.com/kb/872839

"Nothing indicates that an attachment is included in a printed HTML e-mail message

When you print an HTML e-mail message that has an attachment, there is no field or icon for attachments. This hotfix adds an Attachments box to the HTML e-mail message. This box displays the file name of the attachments. "
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Check out the easy way to Export Thunderbird to MS Outlook. It can be done effectively by using manual method and if you are not much into coding then you can definitely try the third party tool for the conversion.
Outlook is not just an email client. It's a personal information manager that has great features. Sometimes you may confront serious problems which leave you helpless. For a novice user, troubleshooting the problem is not easy. I've listed top 10 ti…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
If you are looking for an automated tool which can generate reports for Outlook emails and other items from PST file, then you can go for Kernel PST Reporter tool. The reports which are created by this tool are helpful to analyze and understand PST …

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question