Solved

Attachment not displayed when printing email.

Posted on 2008-06-15
4
2,993 Views
Last Modified: 2011-10-19
I have a user that when she prints an email that she received from someone or sending to someone the attachment dont show in the printout.  All the others user are not having this problem.  We are running Exchange 2003 on server 2003, running Outlook 2003.
0
Comment
Question by:kfasick
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 23

Expert Comment

by:debuggerau
ID: 21790328
I don't get attachments printing out either, nether do my users.
I thought that attachments need to be opened before printing as the email system only decodes emails...
0
 

Author Comment

by:kfasick
ID: 21790394
If our users print an email that has an attachment, the printout shows that the email has an attachment (with the attachment file name) with it.
AttachmentPrintDisplayed.jpg
0
 
LVL 23

Expert Comment

by:debuggerau
ID: 21790552
ok, a description of the attachments does not appear like this if you have the plain text message type.
Change the default message type to RTF or HTML to see them..

0
 
LVL 5

Accepted Solution

by:
AC_Nova earned 500 total points
ID: 21811220
You need to install the latest outlook service pack.  Its a known fault with outlook 2003.

http://support.microsoft.com/kb/872839

"Nothing indicates that an attachment is included in a printed HTML e-mail message

When you print an HTML e-mail message that has an attachment, there is no field or icon for attachments. This hotfix adds an Attachments box to the HTML e-mail message. This box displays the file name of the attachments. "
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question