[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3004
  • Last Modified:

Attachment not displayed when printing email.

I have a user that when she prints an email that she received from someone or sending to someone the attachment dont show in the printout.  All the others user are not having this problem.  We are running Exchange 2003 on server 2003, running Outlook 2003.
0
kfasick
Asked:
kfasick
  • 2
1 Solution
 
debuggerauCommented:
I don't get attachments printing out either, nether do my users.
I thought that attachments need to be opened before printing as the email system only decodes emails...
0
 
kfasickAuthor Commented:
If our users print an email that has an attachment, the printout shows that the email has an attachment (with the attachment file name) with it.
AttachmentPrintDisplayed.jpg
0
 
debuggerauCommented:
ok, a description of the attachments does not appear like this if you have the plain text message type.
Change the default message type to RTF or HTML to see them..

0
 
AC_NovaCommented:
You need to install the latest outlook service pack.  Its a known fault with outlook 2003.

http://support.microsoft.com/kb/872839

"Nothing indicates that an attachment is included in a printed HTML e-mail message

When you print an HTML e-mail message that has an attachment, there is no field or icon for attachments. This hotfix adds an Attachments box to the HTML e-mail message. This box displays the file name of the attachments. "
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now