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printer needs

We have a Canon representative coming and he is going to see our color printing needs in our medium-sized business.  What types of things should I be asking him so that I get an idea of their quality of service and product?  We need an industrial color printer for our organization.
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al4629740
Asked:
al4629740
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1 Solution
 
nobusCommented:
follow the help me choose at this link - it will give you some ideas :
lower left side
http://preview.tinyurl.com/6xmruv
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al4629740Author Commented:
they have no printers for me, according to the link
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nobusCommented:
that is not what i meant, but check the questions asked - should give you a fair idea on what to ask.
if it is not about what the printer must be capable of;i would suggest asking
- ink consumption, and cost per page
- duration of warranty, and what is covered (on site repair )
- intervention time ( per hour / day ?)
- proximity of service center and support
- backup service possible (or needed?)
- references to happy customers (they won't give the others lol)

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al4629740Author Commented:
what is intervention time?
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nobusCommented:
the time elapsed between the call for intervention, and the actual on site arrival
in some cases, even the down time, or repair time is specified - but  the stricter you get, the more you pay...
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